Nights Customer Experience Representative - ICS

J.B. Hunt Transport Services, Inc.; Lowell (AR); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Life insurance

Paid time off

Paid parental leave

Paid holidays

Job summary

J.B. Hunt Transport Services, Inc. is looking for a Nights Customer Experience Representative in Lowell, Arkansas, to enhance customer relationships and support freight operations. The role involves managing customer freight orders and ensuring an exceptional service experience.

Ideal candidates possess a High School Diploma or GED and experience in customer service or sales. The company offers a variety of benefits, including medical coverage, a 401(k) retirement plan, and paid time off.

Qualifications

• High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience.
• Bachelor's Degree can also be considered.

Responsibilities

• Promote positive customer relationships by providing solutions to meet their needs.
• Monitor and support on-time delivery and accurate billing.
• Communicate with internal and external customers regarding load status.
• Schedule pick-up and delivery appointments to optimize transit time.
• Enter customer orders into the order management system.

Skills

Customer Service

Sales

Communication

Problem Solving

Time Management

Education

High School Diploma/GED

Bachelor's Degree in Transportation Logistics

Bachelor's Degree in Business Administration/Management

Job description

Nights Customer Experience Representative -ICS

Job Summary: Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

Job Description:

Key Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
• Monitor and support on-time delivery, damage-free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability

Qualifications:

Minimum Qualifications

• High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree

Preferred Qualifications

• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to adjust to new or changing assignments and processes
• Ability to maintain composure under pressure
• Ability to manage multiple priorities
• Ability to maintain professionalism while dealing with difficult individuals
• Sales focused
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Embody a customer‑centric mindset

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full‑time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short‑term and long‑term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), two weeks of paid parental leave, and six paid holidays annually.

Education

• Bachelors: Transportation Logistics
• Bachelors: Business Administration/Management
• GED (Required)
• High School (Required)

Work Experience

• Sales
• Customer Service / Account Manager

Job Opening ID

00629759 Nights Customer Experience Representative -ICS (Evergreen) (Open)

Equal Employment Opportunity

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.