Night & Weekend In-Store Customer Service Specialist

Hy-Vee Inc; Omaha (NE); On-site; USD 17,000 - 22,000; Part time

Job summary

Hy-Vee is seeking a friendly Customer Service team member in Omaha who can greet customers, help with transactions, and keep operations running smoothly in a fast-paced retail environment.

You will handle postal services, money orders, license sales, and various customer requests with accuracy and courtesy, while maintaining a clean, organized work area and supporting teammates across shifts.

Qualifications

• Resolve customer questions by applying standard procedures and instructions.
• Perform basic arithmetic for transactions and refunds.
• Guide customers with clear, friendly directions and information.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
• Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail
• Process Western Union orders and send faxes for customers
• Sell money orders and cash payroll, personal, ADC, and social security checks
• Sell hunting and fishing licenses
• Break down and put money in utility drawers and process paid outs
• Sign on the postal department, break down, and turn off the postal register
• Count daily coupons and process refunds for customers and department-approved refunds
• Sign on and off lottery machines, sell and redeem lottery tickets
• Assist customers with dry cleaning where applicable and process bottle refunds
• Assist customers at registers and in other areas of the store as needed
• Answer the telephone and use the intercom system using appropriate procedures
• Remove trash in a timely manner and maintain a clean, organized work area
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
• Report to work when scheduled and on time

Skills

Problem solving

Arithmetic calculations

Customer guidance

Clear communication

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a friendly Customer Service team member in Omaha who can greet customers, help with transactions, and keep operations running smoothly in a fast-paced retail environment.

You will handle postal services, money orders, license sales, and various customer requests with accuracy and courtesy, while maintaining a clean, organized work area and supporting teammates across shifts.