In-Store Customer Experience Associate

Hy-Vee Inc; Fitchburg (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Hy-Vee Inc is seeking a Customer Service team member to assist customers with in-store services, mail handling, money orders, licensing, and more. You will greet customers, process payments, and support checkout and service areas with a friendly, professional attitude.

The role emphasizes accuracy, calmness under pressure, and teamwork in a fast-paced retail environment. High school diploma required with 6+ months related experience preferred.

Qualifications

• High school diploma or equivalent experience required.
• Over six months up to one year of similar or related work experience preferred.

Responsibilities

• Greet customers with a smile and ensure each interaction is positive.
• Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail.
• Process Western Union orders and send faxes for customers.
• Sell money orders and cash payroll, personal, ADC, and social security checks.
• Sell hunting and fishing licenses.
• Break down and put money in utility drawers and process paid outs.
• Sign on the postal department, break down, and turn off the postal register.
• Count daily coupons and process refunds for customers and department‑approved refunds.
• Sign on and off lottery machines, sell and redeem lottery tickets.
• Assist customers with dry cleaning where applicable and process bottle refunds.
• Assist customers at registers and in other areas of the store as needed.
• Answer the telephone and use the intercom system using appropriate procedures.
• Remove trash in a timely manner and maintain a clean, organized work area.
• Work with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Maintain strict adherence to personal hygiene, dress standards, and all Hy‑Vee policies and store guidelines.

Skills

Problem solving

Arithmetic

Organization

Communication

Customer service

Education

High school diploma

Job description

Hy-Vee Inc is seeking a Customer Service team member to assist customers with in-store services, mail handling, money orders, licensing, and more. You will greet customers, process payments, and support checkout and service areas with a friendly, professional attitude.

The role emphasizes accuracy, calmness under pressure, and teamwork in a fast-paced retail environment. High school diploma required with 6+ months related experience preferred.