Night Systems Operations Lead – Incident & Uptime

Brown Brothers Harriman; Jersey City (NJ); On-site; USD 100,000 - 150,000; Full time

Job summary

Brown Brothers Harriman in Jersey City seeks a Systems Operations Lead to oversee the production environment, monitoring nightly batch cycles, system health, and incident prevention to safeguard business continuity.

Using ServiceNow and Splunk, you will analyze signals, coordinate with stakeholders, and guide escalation and incident management while working with Systems staff and vendors on critical projects. Alt-Shift 4pm-12am, Monday–Friday.

Qualifications

• 8+ years data processing experience and/or equivalent work experience.
• Ability to use standard desktop tools effectively, including Microsoft Office and Outlook.
• Working knowledge of the following software: Autosys, RMJ or similar; Mainframe CA‑Scheduler, CA‑7, or IBM scheduler or similar; NDM, FTP, MVS, JCL. Familiarity with AutoOps is a plus; IBM Content Manager (CMOD) is a plus.
• Analytical and problem‑solving skills.
• Ability to work in a team environment.
• Written and oral communication skills.
• Client service and interpersonal skills.

Responsibilities

• Maintain nightly turnover and all defined incident logs and databases as defined by management.
• Maintain and develop operational documentation, procedures and standards.
• Support and maintain on‑time delivery of user and client deliverables.
• Maintain change processes for operation review and approval.
• Develop and maintain operational procedures and documentation.
• Support automation processes and software; recommend use of automation tools for notifications and operational processes.
• Support BBH Disaster Recovery process and procedures.
• Support and enhance the use of Splunk for monitoring and alerting.
• Provide 24x7 technical support.
• Perform monitoring responsibilities of all operational alerts.
• Meet all service level objectives associated with production alerts/failures.
• Add or modify scheduling for both mainframe and distributed platforms.
• Conduct 1st and 2nd level problem determination, resolution and documentation.
• Evaluate and test software in support of system upgrades or processing adjustments.
• Interact with Systems and user groups with implementation of new and revised applications and/or software products for all platforms.
• Interface with all hardware, software and service vendors.
• Review and evaluate all operational issues and events to develop more efficient and effective ways of notification, avoidance and reoccurrence.
• Develop historical statistical reports for user and operational research.
• Review production turnover documentation to ensure proper requirements and schedules are met.
• Identify and document incidents and problems (all platforms) presented to the team.

Skills

Data processing

Analytical thinking

Team collaboration

Communication skills

Microsoft Office

Tools

Autosys

CA-Scheduler

CA-7

JCL

NDM

FTP

MVS

CMOD (IBM Content Manager)

Job description

Brown Brothers Harriman in Jersey City seeks a Systems Operations Lead to oversee the production environment, monitoring nightly batch cycles, system health, and incident prevention to safeguard business continuity.

Using ServiceNow and Splunk, you will analyze signals, coordinate with stakeholders, and guide escalation and incident management while working with Systems staff and vendors on critical projects. Alt-Shift 4pm-12am, Monday–Friday.