Lead 24/7 Remote Grid Ops & NOC Incident Response

Jobtailor; New York (NY); Remote; USD 90,000 - 130,000; Full time

Job summary

Jobtailor in New York seeks a Daytime Desk Operator to lead 7x24 fleet monitoring and incident response, coordinating with NOC vendors and utility operators. You will stand up the daytime desk, triage incidents, and ensure seamless handoffs to OEMs and internal teams.

You will develop and enforce alarm philosophies, dashboards, and performance reports while guiding a small team and improving SLA adherence with vendors. This role emphasizes leadership, collaboration, and data-driven operations.

Qualifications

• Bachelor’s degree in electrical engineering or related fields or equivalent leadership experience.
• Experience in control room or operations center environments.
• 5+ years in control room/ops centers with prior shift or team leadership.
• Experience shaping alarm philosophy, severity structures, or playbooks.
• Track record running live incidents end-to-end (triage to after-action).
• Proven ability to enforce vendor/platform SLAs with data.
• Ability to build/read dashboards and reconcile data across systems.

Responsibilities

• Own 24/7 fleet monitoring and remote triage via NOC vendor, including alarm philosophy and escalation paths.
• Stand up and run the in-house daytime desk during business hours: monitoring, triage, vendor handoffs, logging.
• Dispatch Site Operations and OEMs/vendors; manage handoffs and discrepancies.
• Serve as real-time contact with utility grid operators (e.g., Con Edison, NYISO).
• Verify asset adherence to automated dispatch schedules and maintain event logs.
• Ingest telemetry and market data; produce summaries, reports, and dashboards.
• Manage outsourced NOC; plan roadmap to insource capabilities.
• Coordinate monitoring playbooks, alarm config, and dispatch readiness pre-handover.
• Build and lead control-center and performance/markets teams.
• Monitor degradation and warranty data; prepare data packages for claims.
• Provide revenue strategy, market intelligence, and operating constraints for the engine.
• Audit market revenue statements against meter/telemetry data; perform back-testing.
• Manage NOC vendor SLAs, QBRs, drills, and insourcing evaluations.
• Hire/train Daytime Desk Operator and Performance & Markets Analyst.
• Manage VDER/DLM event dispatch and grid-operator comms.
• Coordinate with peer managers on site response, escalations, warranty data, revenue, and reconciliation.

Skills

Alarm Philosophy

Severity Matrix

Response Playbook

Telemetry Data Analysis

Performance Reporting

CMMS Work Order Management

Event Logging

Data Reconciliation

Market Intelligence

Operational Constraints

Education

Bachelors in Electrical Engineering

Bachelors in Engineering Technology

Bachelors in Operations Management

Tools

NOC Vendor Management

Automated Dispatch Engine

Performance Dashboards

Event Log Systems

Service Ticketing Systems

Job description

Jobtailor in New York seeks a Daytime Desk Operator to lead 7x24 fleet monitoring and incident response, coordinating with NOC vendors and utility operators. You will stand up the daytime desk, triage incidents, and ensure seamless handoffs to OEMs and internal teams.

You will develop and enforce alarm philosophies, dashboards, and performance reports while guiding a small team and improving SLA adherence with vendors. This role emphasizes leadership, collaboration, and data-driven operations.