Night SOC Supervisor: Avigilon & Incident Response

Securitas Security Services USA, Inc.; Braintree (MA); On-site; USD 58,000 - 63,000; Full time

Benefits offered by this job

Retirement plan

Employer-provided medical and dental

Company-paid life insurance

Paid holidays

Paid time away from work

Job summary

Securitas Security Services USA, Inc. is seeking a Security Operations Center Supervisor in Hingham, MA, for a Thursday–Saturday night schedule.

The role oversees SOC operations, mentors analysts, coordinates incident response, and ensures adherence to post orders to protect people, property, and assets. The ideal candidate has 2–4 years in an SOC with leadership experience, proficiency in Avigilon and MS Office, and strong communication under pressure.

Qualifications

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred in Criminal Justice, Security Management, or related field.
• Minimum of 2–4 years in a Security Operations Center, with at least 1 year in a leadership or supervisory role.
• Proficient in Avigilon Control Center (ACC) and other video management or access control systems.
• Strong leadership, communication, and decision‑making skills under pressure.
• Experience in report writing, investigation management, and coordination with external agencies.
• Proficiency with Microsoft Office Suite and incident tracking software.
• Ability to train and motivate a diverse team in a 24/7 operational environment.

Responsibilities

• Supervise, train, and mentor SOC Analysts to ensure effective performance and adherence to operational procedures.
• Oversee monitoring of Avigilon and related security systems across all client sites.
• Ensure all incidents, alarms, and emergencies are responded to promptly and documented accurately.
• Conduct quality control checks on incident reports, shift summaries, and communications.
• Coordinate with site supervisors, managers, and law enforcement during critical incidents.
• Develop, review, and update SOC post orders, policies, and standard operating procedures.
• Ensure proper shift coverage, scheduling, and timely dissemination of information between shifts.
• Assist in performance evaluations, disciplinary actions, and ongoing professional development of SOC staff.
• Provide leadership during emergencies and maintain command presence in high-stress situations.

Skills

Leadership

Communication

Decision making

Report writing

Incident coordination

Microsoft Office

Education

High school diploma

Associate or Bachelor's degree

Tools

Avigilon Control Center

Video management systems

Microsoft Office

Incident tracking software

Job description

Securitas Security Services USA, Inc. is seeking a Security Operations Center Supervisor in Hingham, MA, for a Thursday–Saturday night schedule.

The role oversees SOC operations, mentors analysts, coordinates incident response, and ensures adherence to post orders to protect people, property, and assets. The ideal candidate has 2–4 years in an SOC with leadership experience, proficiency in Avigilon and MS Office, and strong communication under pressure.