Security Operations Center Dispatcher ( Part-Time, Overnights)

Penn Medicine; Lancaster (Lancaster County); On-site; USD 25,000 - 39,000; Full time

Job summary

Penn Medicine is seeking a Security Operations Center dispatcher for LG Health to function as the central communications hub for security events. The role dispatches and tracks Hospital Security Officers during emergent and non-emergent events, coordinating with local responders as needed.

You will operate radio dispatch, monitor alarms and access control, oversee CCTV, and manage CAD and incident reporting systems to support hospital safety and rapid response.

Qualifications

• High school diploma or GED is required.
• 1+ years experience in EMS, emergency dispatching, police, fire, security, or 1 year in policy, hospital, or community transport.
• Telecommunicator course or EMT certification is preferred.

Responsibilities

• Operate a radio dispatch center for incoming and outgoing communications.
• Elevate response to local emergency responders as necessary in line with procedures.
• Monitor access control operations and burglar alarms.
• Provide staff protection and patient elopement monitoring.
• Oversee video surveillance and camera monitoring within SOC.
• Manage CAD and incident reporting applications used by SOC.
• Follow Emergency Procedures Guidelines and color-coded incident categories.
• Provide directions to LGH for patients and visitors.
• Coordinate requests for county emergency resources to LGH.

Education

HS Diploma/GED

EMS/Emergency Dispatching/Police Fire/Security experience

Telecommunicator Course or EMT

Tools

CAD software

Incident reporting applications

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Schedule

WEEK 1: Fri Sat and Sun 11 pm - 7 am and WEEK 2: Fri 11pm - 7 am

Summary

• Responsible for functioning as the dispatcher of the Security Operations Center for LG Health. The Security Operations Center SOC serves as a central hub for receiving security assistance calls Dispatches and tracks Hospital Security Officers on Emergent and non-emergent Events.

Responsibilities

• Operates a radio dispatch center for incoming and outgoing communications.
• Elevates response to local emergency responders as necessary if the incident exceeds internal capabilities in alignment with HICS standards .
• Monitors access control operations. Monitors burglar alarms.
• Provides staff protection and patient elopement monitoring.
• Oversees a video surveillance center for camera monitoring.
• The SOC is responsible for managing computer-aided dispatching CAD and incident reporting applications.
• Follows Emergency Procedures Guidelines Code
• K, H, Blue, Grey, Condition 8, red, yellow, green, amber, and Black .
• Provides directions to LGH for patients and visitors.
• Responsible for License plate and employee parking sticker information look up. Coordinates requests for county emergency resources to LGH.
• When external resources are provided, the LGH SOC's role is to bridge communications with the facility operations teams and external ops teams until a unified command is otherwise established.

Education or Equivalent Experience

• H.S. Diploma/GED (Required)
• Education Specialization:Equivalent Experience:And 1+ years Experience in EMS, Emergency Dispatching, Police Fire or Security or 1 year working with policy, hospital and/or community transport
• Recognized Telecommunicator Course or EMT

We believe that the best care for our patients starts with the best care for our employees.

• Our employee benefits programs help our employees get healthy and stay healthy.
• We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.