24/7 Security Operations Center Dispatcher

Allied Universal; Baltimore (MD); Sur place; USD 28 000 - 39 000; Plein temps

Avantages offerts par ce poste

Paid orientation

Medical insurance

Dental insurance

401k

Vision insurance

Résumé du poste

Allied Universal is hiring a Security Operations Center Dispatcher to manage information flow from the SOC to security management. The role is full-time in a 24/7 dispatch environment with emphasis on emergency responsiveness and clear communication across multiple channels.

Responsibilities include alarm monitoring, CCTV oversight, radio dispatch, and incident reporting. A high school diploma is required; prior emergency call center experience is a plus.

Qualifications

• High school diploma or equivalent is required.
• Licensing requirements may apply per state/local laws.
• Demonstrated analytic and critical thinking skills and ability to prepare reports.
• Ability to prioritize workload based on urgency.
• Proficiency with advanced computer systems and networks.
• Ability to communicate effectively with IT and Security Systems professionals.
• Experience operating radio, telephone equipment and console monitors.
• Ability to adapt in a dynamic, high-pressure environment.

Responsabilités

• Monitor alarms and CCTV to identify incidents and respond accordingly.
• Answer phones and operate IP-based telephone system.
• Dispatch via radio; manage multi-channel communications.
• Log calls and incidents; issue and collect incident reports.
• Coordinate with SOC staff to document guard activities and incidents.
• Ensure timely, accurate response to incidents and notifications.

Connaissances

Analytical thinking

Prioritization

Communication with IT & Security teams

Radio/telephone equipment operation

Formation

High school diploma or equivalent

Outils

IP-based telephone system

Radio dispatch equipment

Alarm monitoring systems

Description du poste

Allied Universal is hiring a Security Operations Center Dispatcher to manage information flow from the SOC to security management. The role is full-time in a 24/7 dispatch environment with emphasis on emergency responsiveness and clear communication across multiple channels.

Responsibilities include alarm monitoring, CCTV oversight, radio dispatch, and incident reporting. A high school diploma is required; prior emergency call center experience is a plus.