Night Slot Service Specialist | Graveyard Shift

Casino Fandango, L.L.C.; Carson City (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Paycom - ATS is seeking a Slot Service Representative to deliver exceptional guest service across the casino floor. You will assist guests with slot machine questions, promotions, jackpot transactions, and ticket issues while supporting the Players’ Club with enrollment and card replacements.

This graveyard shift role requires overnight, weekend, and holiday availability and a strong focus on accuracy, cash handling, and customer service in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to respond to guest inquiries and complaints.
• Experience with cash handling and casino operations preferred.

Responsibilities

• Monitor slot areas and assist guests with machine functions, payouts, and questions.
• Identify, process, and complete jackpot transactions promptly and accurately.
• Handle guest complaints professionally and escalate when needed.
• Maintain knowledge of promotions, events, and services to answer guest questions.
• Assist Players’ Club with enrollment, card replacements, and account inquiries.

Skills

Communication

Cash handling

Customer service

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

S.D.S./Casino Marketplace

Players’ Club management systems

Microsoft Word

Email

Job description

Paycom - ATS is seeking a Slot Service Representative to deliver exceptional guest service across the casino floor. You will assist guests with slot machine questions, promotions, jackpot transactions, and ticket issues while supporting the Players’ Club with enrollment and card replacements.

This graveyard shift role requires overnight, weekend, and holiday availability and a strong focus on accuracy, cash handling, and customer service in a fast-paced environment.