Night Shift Warehouse Supervisor: Lead with Safety & Service

Matson Logistics; Anchorage (AK); On-site; USD 55,000 - 85,000; Full time

Job summary

Span Alaska Transportation seeks a Warehouse Operations Supervisor (Night Shift) to lead freight handling with safety and accuracy. You will manage loading/unloading, coordinate trailer moves, and ensure on-time delivery while maintaining high customer service standards.

Ideal candidates bring forklift experience, strong communication, and a focus on safety. This role is night-shift, four nights per week, with responsibility for coaching staff and maintaining operational efficiency.

Qualifications

• High school diploma or equivalent required.
• Forklift certification required, or ability to obtain.
• Hazardous Materials Certification required, or ability to obtain.
• Strong verbal and radio/telephone communication with a customer-service orientation.
• Demonstrated sound judgment, decision-making and attention to detail.

Responsibilities

• Promote a customer-first mindset by ensuring freight is handled accurately, efficiently, and with care to meet customer expectations.
• Serve as a frontline representative of the company when interacting with customers, resolving issues professionally and proactively.
• Ensure timely trailer unloading and freight availability to minimize customer delays.
• Communicate freight status, exceptions, and service impacts clearly and promptly to customers and internal stakeholders.
• Respond courteously and efficiently to customer inquiries, issues, or special handling needs.
• Coordinate and participate in stripping trailers by directing workflow and assisting the team as needed.
• Load, unload, or coordinate others to load and unload trucks, vans, flatbeds, box trucks, and tractor-trailers.
• Move freight throughout the yard and warehouse using forklifts or other material-handling equipment.
• Lead, direct, and hold warehouse staff accountable for safety, productivity, service standards, and company policies.
• Train, coach, and orient newly hired personnel with an emphasis on safety, accuracy, and customer service expectations.
• Consistently follow and enforce all Safety, Fit for Duty, and DOT regulations.

Skills

Forklift operation

Customer service

Communication

Safety compliance

Documentation accuracy

Education

High school diploma or equivalent

Job description

Span Alaska Transportation seeks a Warehouse Operations Supervisor (Night Shift) to lead freight handling with safety and accuracy. You will manage loading/unloading, coordinate trailer moves, and ensure on-time delivery while maintaining high customer service standards.

Ideal candidates bring forklift experience, strong communication, and a focus on safety. This role is night-shift, four nights per week, with responsibility for coaching staff and maintaining operational efficiency.