Evening Warehouse Customer Service Specialist

ID Logistics US; Joliet (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO

Sick time

Company holidays

Job summary

ID Logistics US is seeking a Customer Service Representative to support daily operations in our Joliet distribution center. You will manage shipping/receiving, process billing, and resolve inquiries, acting as a bridge between customers and internal teams.

The role emphasizes accurate communication, timeliness, and adherence to GMPs in a fast-paced logistics environment with on-site schedule Monday–Friday, 3:00 PM–11:30 PM.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service, administrative, logistics, or warehouse support experience.
• Strong attention to detail and organizational skills.
• Effective verbal and written communication skills.
• Experience using Microsoft Office applications, including Excel and Outlook.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to work overtime and flexible schedules as business needs require.

Responsibilities

• Manage shipping and receiving activities within warehouse management systems in partnership with site leadership.
• Process billing and invoicing accurately while meeting tight turnaround timelines.
• Investigate and resolve billing, invoicing, shipping, and receiving discrepancies with customers and internal teams.
• Provide daily communication with customers, operations teams, and management through email, phone, and in-person interactions.
• Serve as a liaison between warehouse operations and customers regarding account administration, invoicing, and credit changes.
• Maintain accurate records and documentation related to customer transactions and shipments.
• Support customer inquiries, special requests, and issue resolution in a professional and timely manner.
• Partner cross-functionally with Operations, Transportation, and Leadership teams to support service excellence.
• Follow corporate and site-specific Good Manufacturing Practices (GMPs) and report noncompliance when observed.
• Observe all company safety policies and assist in maintaining a safe work environment.
• Perform additional duties as assigned.

Skills

Attention to detail

Organizational skills

Verbal communication

Written communication

Education

High school diploma or GED

Tools

Microsoft Excel

Outlook

Job description

ID Logistics US is seeking a Customer Service Representative to support daily operations in our Joliet distribution center. You will manage shipping/receiving, process billing, and resolve inquiries, acting as a bridge between customers and internal teams.

The role emphasizes accurate communication, timeliness, and adherence to GMPs in a fast-paced logistics environment with on-site schedule Monday–Friday, 3:00 PM–11:30 PM.