Night-Shift Valet & Guest Services Pro

townepark; Hanover (MD); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine

401k retirement savings plan

Job summary

Towne Park is seeking a Guest Service Associate for overnight shifts to assist guests with parking, luggage, and general inquiries. You will ensure safe vehicle handling and provide friendly, efficient service in a high-volume environment.

The role emphasizes delivering hospitality with accurate ticketing, charge processing and information delivery, while supporting guests with directions and local amenities. Benefits apply per policy.

Qualifications

• High school diploma or GED.
• Must hold a valid driver's license for the state you are applying to work.
• One month related experience or training; or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer service.
• Ability to read and write English and communicate effectively with guests.

Responsibilities

• Maintain a pleasant, friendly and professional demeanor with guests, co-workers and clients; greet guests using their last name.
• Welcome guests and follow Towne Park phone etiquette; assist with parking and luggage as needed.
• Park and retrieve vehicles safely; assist with bell services and luggage storage when required.
• Provide directions, taxis, reservations and information about facility amenities and local attractions; shuttle guests as needed.
• Explain parking rates and procedures; manage keys, tickets and revenue collection accurately.

Skills

Customer service

Communication

Time management

Reading/writing English

Education

High school diploma

Job description

Towne Park is seeking a Guest Service Associate for overnight shifts to assist guests with parking, luggage, and general inquiries. You will ensure safe vehicle handling and provide friendly, efficient service in a high-volume environment.

The role emphasizes delivering hospitality with accurate ticketing, charge processing and information delivery, while supporting guests with directions and local amenities. Benefits apply per policy.