Night Shift Truck Dispatch Coordinator

UNFI; Town of Montgomery (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits

Growth opportunities

Recognition programs

Full-time employment

Job summary

UNFI is seeking a detail-oriented dispatch professional to coordinate truck dispatches and monitor driver progress. You will liaise with customers to communicate potential delays and ensure on-time deliveries through effective routing and up-to-date paperwork.

The role requires strong organizational skills, the ability to stay calm under pressure, and solid knowledge of DOT rules and warehouse procedures. A night schedule may apply; enjoy comprehensive benefits after onboarding.

Qualifications

• Understanding of safety guidelines and regulations.
• Ability to remain calm and professional in fast-paced, stressful situations.
• Strong organizational and time management skills with the ability to prioritize tasks independently.
• Excellent communication skills, capable of effectively interacting with all levels of employees.
• Familiarity with delivery routes and DOT rules and regulations.
• Understanding of warehouse procedures for a comprehensive grasp of all processes.

Responsibilities

• Process customer invoices and assemble delivery paperwork efficiently.
• Monitor shipping and route progress using SCI and PeopleNet Link, verifying on-time arrivals.
• Re-dispatch drivers as needed to ensure coverage and support on-time deliveries.
• Dispatch repair services for equipment breakdowns and manage accident reporting procedures.
• Handle all incoming calls and emails professionally.
• Collaborate with customer care to notify clients of late truck updates.
• Engage with customer care for service escalations and resolution.

Skills

Safety guidelines

Calm under pressure

Time management

Communication

Attention to detail

Warehouse/DOT knowledge

Tools

Microsoft Office

Job description

UNFI is seeking a detail-oriented dispatch professional to coordinate truck dispatches and monitor driver progress. You will liaise with customers to communicate potential delays and ensure on-time deliveries through effective routing and up-to-date paperwork.

The role requires strong organizational skills, the ability to stay calm under pressure, and solid knowledge of DOT rules and warehouse procedures. A night schedule may apply; enjoy comprehensive benefits after onboarding.