Night Dispatch Coordinator - On-Time Deliveries

UNFI; Carlstadt (NJ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid vacation

Job summary

UNFI is seeking a dispatcher to ensure on-time departures by dispatching trucks and monitoring driver performance. You will communicate with customers regarding potential late deliveries and issues to uphold exceptional service.

This full-time role involves coordinating with warehouse operations, handling invoices, and maintaining accurate records. Candidates with transportation/dispatch exposure will be favored. We offer competitive benefits and room for growth.

Qualifications

• Transportation/Dispatch experience preferred but not required.
• Understanding of safety guidelines and regulations.
• Ability to remain calm and professional in fast-paced, stressful situations.
• Strong organizational and time management skills with the ability to prioritize tasks independently.
• Excellent communication skills, capable of effectively interacting with all levels of employees.
• Keen attention to detail and accuracy.
• Proficient in Microsoft Office applications.
• Familiarity with delivery routes and DOT rules and regulations.
• Understanding of warehouse procedures for a comprehensive grasp of all processes.

Responsibilities

• Process customer invoices and assemble delivery paperwork efficiently.
• Monitor shipping and route progress using SCI and PeopleNet Link, verifying on-time arrivals.
• Break down driver packets and manage customer invoice processing.
• Collaborate with customer care to notify clients of late truck updates.
• Engage with customer care for service escalations and resolution.
• Sort, separate, and file invoices, route packets, and driver inspections.
• Complete data entry for equipment information, driver start/end times, and actual delivery times.
• Handle all incoming calls and emails professionally.
• Re-dispatch drivers as needed to ensure coverage and support on-time deliveries.
• Dispatch repair services for equipment breakdowns and manage accident reporting procedures.
• Maintain a clean and safe working environment, reporting any violations of company policy to your supervisor.
• Perform other relevant job duties as required.

Skills

Dispatch experience

Microsoft Office

Communication skills

Organizational skills

Customer service

Tools

SCI system

PeopleNet Link

Job description

UNFI is seeking a dispatcher to ensure on-time departures by dispatching trucks and monitoring driver performance. You will communicate with customers regarding potential late deliveries and issues to uphold exceptional service.

This full-time role involves coordinating with warehouse operations, handling invoices, and maintaining accurate records. Candidates with transportation/dispatch exposure will be favored. We offer competitive benefits and room for growth.