Night Shift Tier 2 IT Support Specialist—Enterprise Systems

Columbia Technology Partners, Inc; Annapolis (MD); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical plans

401k

PTO / leave

Career growth opportunities

Job summary

Columbia Technology Partners, Inc is seeking a Tier 2 Support Specialist to bolster enterprise IT operations. You will tackle escalated service desk issues, troubleshoot system and network problems, and maintain servers and applications.

The role emphasizes security controls, patching, and proactive monitoring in a fast-paced environment. The ideal candidate has a strong troubleshooting background, hands-on admin experience, and excellent communication skills to document procedures and

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field with 5 years of relevant experience.
• In lieu of a degree, 10 years of enterprise IT experience.
• Experience providing Tier 2 or advanced technical support in a help desk or systems administration role.
• Experience troubleshooting Windows-based systems, applications, accounts, and network connectivity.
• Familiarity with system administration, patch management, monitoring tools, and configuration management.
• Strong written and verbal communication skills with documentation of procedures.

Responsibilities

• Provide Tier 2 support for escalated service desk incidents and requests.
• Troubleshoot and resolve system, application, network, and user access issues.
• Monitor, maintain, and support servers, operating systems, and enterprise applications.
• Install, configure, deploy, and upgrade hardware, software, and tools.
• Conduct system health checks, patching, updates, and configuration management.
• Support account administration, permissions management, and access control processes.
• Respond to alerts and incidents with root cause analysis and corrective actions.
• Use monitoring tools to track performance, availability, and capacity.
• Assist with security controls, endpoint protection, and compliance initiatives.
• Document configurations, procedures, and operational processes.
• Collaborate with infrastructure, network, security, application, and help desk teams.

Skills

Tier 2 support

Windows troubleshooting

System administration

Network connectivity

Education

Bachelor's degree in a technically relevant field

Tools

Monitoring tools

Patch management

Configuration management

Job description

Columbia Technology Partners, Inc is seeking a Tier 2 Support Specialist to bolster enterprise IT operations. You will tackle escalated service desk issues, troubleshoot system and network problems, and maintain servers and applications.

The role emphasizes security controls, patching, and proactive monitoring in a fast-paced environment. The ideal candidate has a strong troubleshooting background, hands-on admin experience, and excellent communication skills to document procedures and