Night-Shift Teleservices Supervisor - Guest Services

Wind Creek Montgomery

Montgomery (AL)

On-site

USD 25,000 - 39,000

Full time

11 days ago

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Job summary

Wind Creek Montgomery is seeking a Teleservices Supervisor to oversee the daily Guest Services operations and ensure adherence to SOPs and guest standards. The role focuses on production, quality, and timely communications, requiring strong analytics, coordination with leadership, and a proactive approach to improvements.

The candidate should have supervisory experience, 3+ years in hospitality/customer service, and proficiency with key Wind Creek systems.

Qualifications

Associate’s Degree in Related field required.
Two (2) years’ Supervisory experience required.
Two (2) years’ experience in the hiring department’s area required.
Three (3) years of customer service/hospitality experience required.
Must be able to stay up-to-date on new platforms and communicate clearly.
Strong written and verbal communication skills with grammar accuracy.

Responsibilities

Oversees day-to-day operations of Guest Services.
Maintains understanding of Direct Mail offers, promotions, and rewards programs.
Researches and handles guest disputes with leadership across Wind Creek properties.
Supervises teleservice agents to ensure policy compliance.
Provides training and feedback to staff; conducts coaching and disciplinary actions.
Assists in staff scheduling and PTO approval; prepares evaluations.
Maintains agent schedules in Attendance Enterprise and oversees morale and cleanliness.