Night-Shift Technical Support Specialist

INSPYR Solutions

Arlington (VA)

On-site

USD 49,000 - 52,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

INSPYR Solutions is seeking a Technical Support Tech I to join its Sterling, VA team on the night shift. You will deliver day-to-day technical assistance to end users, following established procedures and documenting issues to ensure timely resolutions.

Responsibilities include multi-channel support, troubleshooting hardware and software, and escalation when needed, while working under close supervision. This entry-level role requires 0–3 years in tech support and an associate degree in IT or

Qualifications

0–3 years of experience in technical support or a related role.
Basic knowledge of commonly used concepts, practices, and procedures within IT support.
Ability to follow instructions and established guidelines.
Strong customer service and communication skills.
Ability to work effectively under immediate supervision.
Associate's degree in Information Technology or a related field (or equivalent experience).

Responsibilities

Provide technical support to end users via telephone, email, and in-person requests.
Identify, research, troubleshoot, and resolve hardware and system issues.
Document, track, and monitor reported problems to ensure timely resolution.
Escalate unresolved issues according to established guidelines.
Maintain accurate records of support requests and solutions.
Follow pre-established instructions, procedures, and best practices.
Communicate clearly and professionally with users and team members.