Technical Support Tech

INSPYR Solutions; Arlington (VA); On-site; USD 49,000 - 52,000; Full time

Job summary

INSPYR Solutions is seeking a Technical Support Tech I to join its Sterling, VA team on the night shift. You will deliver day-to-day technical assistance to end users, following established procedures and documenting issues to ensure timely resolutions.

Responsibilities include multi-channel support, troubleshooting hardware and software, and escalation when needed, while working under close supervision. This entry-level role requires 0–3 years in tech support and an associate degree in IT or

Qualifications

• 0–3 years of experience in technical support or a related role.
• Basic knowledge of commonly used concepts, practices, and procedures within IT support.
• Ability to follow instructions and established guidelines.
• Strong customer service and communication skills.
• Ability to work effectively under immediate supervision.
• Associate's degree in Information Technology or a related field (or equivalent experience).

Responsibilities

• Provide technical support to end users via telephone, email, and in-person requests.
• Identify, research, troubleshoot, and resolve hardware and system issues.
• Document, track, and monitor reported problems to ensure timely resolution.
• Escalate unresolved issues according to established guidelines.
• Maintain accurate records of support requests and solutions.
• Follow pre-established instructions, procedures, and best practices.
• Communicate clearly and professionally with users and team members.

Skills

Technical support

Customer service

Documentation

Troubleshooting

Education

Associate degree in Information Technology

Tools

Ticketing systems

Job description

Title: Technical Support Tech I

Location: Sterling, VA

Shift: Night shift 9pm-7am EST

Pay Scale: $24.00/hr

Duration: 6 months

Work Requirements: US Citizen, GC Holders

We are seeking a motivated Technical Support Tech to provide day-to-day technical assistance to end users. This role is responsible for identifying, researching, and resolving a variety of technical issues while delivering excellent customer service. The ideal candidate will follow established procedures, document issues accurately, and work under close supervision to ensure timely problem resolution. This position requires working an overnight shift.

Key Responsibilities

• Provide technical support to end users via telephone, email, and in-person requests
• Identify, research, troubleshoot, and resolve hardware and system issues
• Document, track, and monitor reported problems to ensure timely resolution
• Escalate unresolved issues according to established guidelines
• Maintain accurate records of support requests and solutions
• Follow pre-established instructions, procedures, and best practices
• Communicate clearly and professionally with users and team members

Qualifications

• 0–3 years of experience in technical support or a related role
• Basic knowledge of commonly used concepts, practices, and procedures within IT support
• Ability to follow instructions and established guidelines
• Strong customer service and communication skills
• Ability to work effectively under immediate supervision
• Associate's degree in Information Technology or a related field (or equivalent experience)

Nice to have but not required

• Ticketing knowledge/experience
• Certification(s)
• Data center experience

Skills & Competencies

• Basic troubleshooting and problem-solving skills
• Familiarity with common operating systems, applications, and hardware
• Strong organizational and documentation skills
• Dependable, detail-oriented, and team-focused
• Ability to manage multiple requests in a fast-paced environment

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities.

Applicants requiring reasonable accommodation during the application or interview process should contact [e-mail] for assistance.

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