Night Shift Store Lead

Auntie Anne's & Cinnabon; Indiana (PA); On-site; USD 26,000 - 36,000; Full time

Job summary

Auntie Anne's is seeking a Shift Manager to lead the team during a shift, stepping in for the Manager or Assistant Manager as directed. You will supervise Crew Members, ensure cash handling accuracy and uphold safety and quality standards.

Responsibilities include directing Crew Members, monitoring service quality, handling customer needs, and executing opening/closing procedures. This role supports inventory tasks and training under supervision.

Qualifications

• 1 year supervisory experience preferred.
• 1 year customer service experience preferred.

Responsibilities

• Direct and coordinate Crew Members' activities and breaks.
• Monitor product quality and adherence to proper operating procedures.
• Address customer needs and resolve questions or complaints.
• Ensure opening and closing procedures, maintenance and cleaning tasks are performed.
• Manage cash handling, including issuing and reconciling shift drawers.
• Receive, check in and supervise storage of all food items and supplies.

Skills

Supervisory experience

Customer service

Job description

Auntie Anne's is seeking a Shift Manager to lead the team during a shift, stepping in for the Manager or Assistant Manager as directed. You will supervise Crew Members, ensure cash handling accuracy and uphold safety and quality standards.

Responsibilities include directing Crew Members, monitoring service quality, handling customer needs, and executing opening/closing procedures. This role supports inventory tasks and training under supervision.