Tipped Shift Leader - Bakery & Customer Service

EmergencyMD; San Clemente (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Tipped position

Job summary

Auntie Anne's is seeking a Supervisor to act as the store’s on-shift leader in the absence of the General Manager. The ideal candidate is energetic, reliable, a strong team player, and able to direct Crew Members during each shift.

Responsibilities include supervising opening/closing procedures, monitoring product quality and service, managing cash drawers and reports, and coordinating supplies and training under the Manager’s direction.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent preferred.
• Previous customer service experience preferred.
• Previous cash handling experience preferred.
• Must be able to stand for extended periods.
• Must be able to work evenings, weekends and holidays.
• At least 1 year of previous shift supervisor experience required.

Responsibilities

• Direct and coordinate activities of Crew Members including breaks.
• Monitor product quality and adherence to operating procedures.
• Monitor customer service levels and address issues.
• Ensure opening and closing procedures and keep daily/weekly/monthly maintenance and cleaning.
• Handle store funds during shift and manage cash drawers.
• Run register reports in accordance with Cash Handling Policies.
• Receive, check-in, and supervise storage of food and supplies.

Skills

Shift supervision

Customer service

Cash handling

Education

High school diploma or equivalent

Job description

Auntie Anne's is seeking a Supervisor to act as the store’s on-shift leader in the absence of the General Manager. The ideal candidate is energetic, reliable, a strong team player, and able to direct Crew Members during each shift.

Responsibilities include supervising opening/closing procedures, monitoring product quality and service, managing cash drawers and reports, and coordinating supplies and training under the Manager’s direction.