Night Shift SOC Dispatcher – Full-Time (Access Control)

Allied Universal; Santa Clara (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Retirement Savings Plan

Medical, Dental, Vision Insurance

Disability Insurance (Short/Long Term)

AD&D Insurance

Perks Program discounts

Job summary

Allied Universal, a leading security and facility services company in North America, seeks a Full Time Dispatcher for Santa Clara, CA. The role involves monitoring alarms, coordinating responses, and maintaining logs to support safe, efficient operations.

Qualified candidates have at least 2 years in security, familiarity with access control, and strong customer service skills. A high school diploma or equivalent is required and a background check will be conducted.

Qualifications

• At least 2 years of security-related experience.
• Alarm panel experience is preferred.
• Customer service experience is preferred.
• Access control and badge experience is preferred.
• Comfort using a computer or tablet is preferred.

Responsibilities

• Provide customer service to tenants, visitors, contractors, and/or vendors at a commercial real estate location by following site-specific procedures and security policies.
• Monitor dispatch communications, alarms, access-control activity, and service requests; relay information promptly to relevant personnel.
• Respond to incidents and emergencies in a calm, problem-solving manner per escalation procedures.
• Maintain accurate dispatch logs, incident records, and shift activity reports; communicate with on-site personnel and management.
• Conduct regular and random patrols of the property, building areas, and perimeter as assigned.

Skills

Security experience

Customer service

Access control

Badge experience

Computer/tablet literacy

Education

High school diploma or equivalent

Tools

Alarm panel

Job description

Allied Universal, a leading security and facility services company in North America, seeks a Full Time Dispatcher for Santa Clara, CA. The role involves monitoring alarms, coordinating responses, and maintaining logs to support safe, efficient operations.

Qualified candidates have at least 2 years in security, familiarity with access control, and strong customer service skills. A high school diploma or equivalent is required and a background check will be conducted.