Evening Shelter Support Specialist

Cc MD; Baltimore (MD); On-site; USD 20,000 - 28,000; Part time

Job summary

Catholic Charities of Baltimore is seeking a Program Assistant for the Weinberg Housing & Resource Center (WHRC) in Baltimore, MD. The role is a direct-service position supporting adults experiencing homelessness in a busy emergency shelter, with a pay rate of $17.50 per hour and a Saturday, Sunday, and holiday schedule from 11 AM to 11 PM.

On-site work arrangement. The Program Assistant helps maintain a safe, respectful environment, responding to resident needs and documenting incidents.

Qualifications

• One year of related experience preferred, especially with homelessness or at-risk populations.
• Strong interpersonal and communication skills.
• Ability to build positive relationships with people from diverse backgrounds.
• Remain courteous, patient, calm, and professional in challenging situations.
• Ability to intervene in and de-escalate conflict respectfully and effectively.
• Dependable attendance and punctuality.
• Ability to use or learn basic computer systems, email, online training platforms, and required software.
• Knowledge of basic personal care, housekeeping, and related support practices is helpful.

Responsibilities

• Provide respectful, client-centered support to residents.
• Monitor activity to maintain a safe, secure environment.
• Respond to resident concerns, incidents, emergencies, and crises calmly.
• Help de-escalate conflicts with respectful communication and safety procedures.
• Assist residents with meals, clothing, laundry, hygiene needs, and clean living spaces.
• Orient residents and volunteers to services, resources, policies, and procedures.
• Inform residents of services, rights, and grievance processes.
• Maintain logs and incident reports.

Skills

Interpersonal skills

Communication skills

Teamwork

Conflict de-escalation

Dependability

Computer literacy

Job description

Catholic Charities of Baltimore is seeking a Program Assistant for the Weinberg Housing & Resource Center (WHRC) in Baltimore, MD. The role is a direct-service position supporting adults experiencing homelessness in a busy emergency shelter, with a pay rate of $17.50 per hour and a Saturday, Sunday, and holiday schedule from 11 AM to 11 PM.

On-site work arrangement. The Program Assistant helps maintain a safe, respectful environment, responding to resident needs and documenting incidents.