Night Shift Service Coordinator (Temp) - Frontline

DESC (Downtown Emergency Service Center); Seattle (WA); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Dental

Life Insurance

Long-term Disability

Medical (no premiums)

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

ORCA card subsidy

Paid Time Off

Retirement Plan

Job summary

DESC is seeking energized Service Coordinators to manage day-to-day operations at The Gateway. The role focuses on delivering critical survival services within a large team committed to serving our most vulnerable citizens.

Responsibilities include crisis intervention, client support, safety monitoring, referrals, and collaboration with staff and volunteers. The position is night shift, full-time temporary for 6–12 months with potential extension.

Qualifications

• Basic understanding of homelessness and various characteristics of homeless adult populations.
• Ability to communicate and work effectively with staff from various backgrounds and disciplines.
• Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
• Subscribe to philosophy of cooperation and continuity across programs, and of consideration and respect for clients.

Responsibilities

• Maintain order and communicate/enforce agency rules and policies.
• Intervene in client crises (medical, mental health, interpersonal).
• Initiate and maintain appropriate social interactions with clients.
• Monitor dorms, bathrooms and dayrooms to maintain safety and security of clients and premises.
• Consult with other staff and/or outside agencies as needed regarding client issues and needs.
• Provide information on social/health services and procedures to clients.
• Refer clients needing more extensive services to specialized program staff or to outside services, when appropriate.
• Screen referrals from other agencies.
• Work with and support community volunteers who volunteer during shift.
• Observe client behaviors in the area surrounding the shelter, and intervene when necessary to discourage loitering, fighting, use or sale of drugs and alcohol, and other uncivil or illegal behaviors.
• Provide information about and referral to other services available in the community to homeless people and others in need.

Job description

DESC is seeking energized Service Coordinators to manage day-to-day operations at The Gateway. The role focuses on delivering critical survival services within a large team committed to serving our most vulnerable citizens.

Responsibilities include crisis intervention, client support, safety monitoring, referrals, and collaboration with staff and volunteers. The position is night shift, full-time temporary for 6–12 months with potential extension.