Coordinator, Continuous Care; Glick Recovery Center

The Centers; Cleveland (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

The Centers’ Glick Recovery Campus seeks a Coordinator, Continuous Care to streamline patient flow from admission through discharge. You will serve as a central hub, coordinating administrative and clinical staff in a high-acuity setting.

You will support check-in, registration, eligibility, and care coordination, ensuring timely access to internal resources. Strong communication, calm judgment, and EHR proficiency are essential for patient safety and service delivery at all times.

Qualifications

• Minimum HS diploma; Bachelor's preferred.
• 3+ years in behavioral health or similar fast-paced setting.
• 2+ years in patient access, registration or scheduling in high-volume env.
• Experience with EHR systems and coordinating across multidisciplinary teams.

Responsibilities

• Client Access and Care Coordination: manage admission, registration, eligibility, enrollment, and care coordination across the campus.
• EHR and Data Integrity: enter and verify patient and payer information in EPIC and other systems; perform reminders.
• Scheduling and Utilization Management: oversee provider scheduling and analyze utilization.
• Cross-Team Collaboration: collaborate with clinical, supervisory, and clerical staff and support during vacations or call-offs.
• De-escalation and Safety: participate in de-escalation and crisis response as trained.
• Financial and Compliance: collect co-pays and ensure HIPAA compliance.

Skills

Verbal & written communication

Crisis intervention

EHR & documentation

Scheduling & triage

Independent with teamwork

Education

High school diploma required

Bachelor's degree preferred

Tools

EPIC EHR

Microsoft Office

Job description

Coordinator, Continuous Care

The Glick Recovery Campus | The Centers

At The Centers, meaningful work is grounded in a culture where people feel valued. As a2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. This position plays an important role in advancing our mission and supporting the communities we serve.

About the Role

The Coordinator, Continuous Care is an integral member of the Crisis Recovery Team at the Glick Recovery Campus — a 24/7/365 behavioral health, crisis stabilization, and substance use recovery environment. Reporting to the Director of Continuous Care, you will serve as a central hub for client flow, ensuring every individual who walks through our doors moves efficiently and with dignity from admission through discharge.

This is not a background role. You will be a visible, calm, and decisive presence in a high-acuity setting, coordinating across administrative and clinical staff to ensure clients receive the right care at the right time. You will be the person who ensures nothing falls through the cracks — for clients, for providers, and for the team.

Shifts include:

7:00am-3:30pm

3:00pm-11:30pm

11:00pm-7:30am

7:00am-7:30pm

7:00pm-7:30pm

All shifts include working every other weekend.

What You Bring

Education: A minimum of a high school diploma is required; a Bachelor's degree is preferred.

Experience:

• At least 3 years of experience in a behavioral health, community mental health, crisis services, urgent care, or similarly fast-paced human services environment, with experience supporting individuals in acute or high-need situations strongly preferred.
• At least 2 years of experience in patient access, registration, scheduling, care coordination, front desk operations, or office support in a high-volume service environment.
• Experience with electronic health records, insurance verification, benefit eligibility, and coordinating services across multidisciplinary teams is preferred.

Skills:

• Strong verbal and written communication skills with the ability to interact professionally and respectfully in high-stress situations.
• Demonstrated ability to remain calm, exercise sound judgment, and respond appropriately to individuals experiencing behavioral health, substance use, or emotional crises. Crisis intervention is a specialized skill that requires assessing an individual's risk and determining appropriate interventions during crisis situations.
• Proficiency in Microsoft Office and electronic health record systems, with strong attention to detail in documentation, scheduling, and data entry.
• Ability to triage administrative priorities, manage frequent interruptions, and maintain accuracy in a fast-paced, high-volume environment.
• Ability to work independently while collaborating effectively with multidisciplinary teams to support timely client flow and service coordination.

What You Will Do

• Client Access and Care Coordination — You will manage the full arc of a client's administrative journey: check-in, registration, benefit eligibility and enrollment, pre- and post-appointment support, and care coordination across the campus. You will actively connect clients to the right internal resources based on their individual needs. When callers or clients present with crisis needs, you will respond with appropriate support and know precisely when to engage clinical staff.
• EHR and Data Integrity — You will enter, update, and verify all patient and payer information in EPIC and other electronic systems, ensuring documentation accuracy across scheduling, registration, and data entry. You will scan documents into the EHR and perform appointment reminder calls as required.
• Scheduling and Utilization Management — You will provide daily oversight of care provider scheduling, analyze utilization and performance metrics, and facilitate schedule adjustments in response to clinical triage under the direction of site leadership. Your ability to manage competing priorities in real time is essential.
• Cross-Team Collaboration — You will actively collaborate with clinical, supervisory, and clerical staff to ensure effective and timely service delivery. You will cross-train to support Patient Support and Patient Engagement Staff during call-offs and vacation coverage. You will also provide timekeeper support to local GRC managers.
• De-escalation and Safety — You must be physically capable and willing to participate in all levels of de-escalation with individuals present in GRC crisis services, following proper training. Remaining calm, using sound judgment, and responding appropriately to individuals experiencing behavioral health, substance use, or emotional crises is central to this role.
• Financial and Compliance Responsibilities — You will collect co-pays, sliding fee payments, past due balances, and cost-of-service portions at check-in or check-out. You will maintain strict patient confidentiality in accordance with HIPAA and all Center policies.

Working Environment

The Glick Recovery Campus operates 24 hours a day, 7 days a week, 365 days a year, providing crisis stabilization, urgent behavioral health support, substance use services, and related healthcare. This role is performed across administrative areas, clinical treatment spaces, intake and registration points, and shared client areas. Employees regularly interact with individuals experiencing behavioral health, substance use, emotional, or situational crises and must be able to respond professionally and calmly in a dynamic setting. Flexibility, frequent multidisciplinary coordination, and the ability to adapt to changing service demands are essential.