Night Shift Pest Control Lead – Manhattan

Anticimex; New York (NY); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Company-paid life insurance

Company-paid short-term disability

401(k) plan with company match 4%

Bonuses

Eight paid holidays

Paid time off

Job summary

JP McHale Pest Management LLC, an Anticimex Company, is seeking a Pest Control Field Supervisor for the Manhattan/NYC area. You will lead 2–3 technicians, schedule routes, and drive performance to deliver exceptional customer experiences during the night shift.

The role requires a valid NY 7F pesticide license, 3–5 years of field leadership, and strong customer-service and communication skills. Benefits include health plans, 401(k), and paid time off.

Qualifications

• Must have a valid 7F Pesticide License (NY).
• 3-5 years’ experience managing a field team.
• Valid Driver’s License.
• Read, write, and speak English.
• Strong customer service orientation, with two plus years previous experience in a customer service role.
• Ability to use personal protective equipment.
• Strong attention to detail and organization skills.
• Ability to perform physical aspects of role to include walking, bending, and lifting up to 50 pounds.
• Knowledge of tree/shrub treatment or pest control products and services a plus.
• Successfully complete a background check and drug test.
• Ability to work both indoor/outdoor environments in all weather conditions.
• Ability to work extended hours as needed.
• Must have at least 3 years of driving experience to drive a company vehicle.
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Demonstrated experience in managing conflict with customers.
• Exceptional interpersonal, customer service, problem-solving, as well as verbal and written communication skills.
• Strong coaching and leadership skills, along with the ability to motivate employees.
• Proficiency with necessary technology, including Microsoft Office Suite.
• High school diploma or equivalent required.

Responsibilities

• Recruit, hire, train, coach, motivate, and lead a service team of technicians to provide exceptional service to customers.
• Identify/implement scheduling to ensure adequate coverage for peak volume periods.
• Efficiently schedule routes for field technicians.
• Route Optimization managed daily yielding a 70+% tech utilization.
• Appropriately Performance Manage service team employees.
• Lead regularly scheduled meeting with service team, educate and coach workers regarding processes and expectations.
• Respond to field service questions, coaching through difficult client situations.
• Ensure team members achieve KPIs and take corrective action as needed (Tech Utilization, Tech Efficiency, Customer NPS, Customer Retention).
• Ensure technicians adhere to policies and procedures when carrying out pest control services.
• DEC liaison ensuring proper compliance and technician certifications.
• Communicate with customers to ensure satisfaction and discuss additional services where appropriate.
• Build long-term relationships with customers to tailor solutions.
• Product selection for required treatments.
• Efficient use of materials minimizing waste and cost.

Skills

Team leadership

Customer service

Communication

Coaching

Problem-solving

Organization

English proficiency

Conflict resolution

Education

High school diploma or equivalent

7F NY Pesticide License

Tools

Microsoft Office Suite

Job description

JP McHale Pest Management LLC, an Anticimex Company, is seeking a Pest Control Field Supervisor for the Manhattan/NYC area. You will lead 2–3 technicians, schedule routes, and drive performance to deliver exceptional customer experiences during the night shift.

The role requires a valid NY 7F pesticide license, 3–5 years of field leadership, and strong customer-service and communication skills. Benefits include health plans, 401(k), and paid time off.