Night Shift Patient Flow & Transfer Coordinator

Trinity Health; Davenport (IA); On-site; USD 52,000 - 68,000; Full time

Job summary

Mercy One Patient Logistics (part of Trinity Health) is seeking a Full Time Night Shift Coordinator to support admissions, discharges, and inter-facility transfers. You will help ensure proper patient placement based on diagnosis and bed availability, monitor census, and alert leadership to trending thresholds across markets.

You will coordinate with referring staff and the logistics team, log calls in the system, and maintain accurate bed availability information to keep transfer operations

Qualifications

• High school diploma or GED required.
• Associate’s degree or equal experience preferred.
• Knowledge of Medical Terminology required.
• Knowledge of modern office practices.
• Strong written and oral communication skills.
• Detail oriented, organized, and able to prioritize workload.

Responsibilities

• Directs the daily flow of communication and collaboration between all active team members to ensure the highest level of service is achieved.
• Leads process improvement initiatives, including workflow development and business strategies.
• Organizes key metrics into standard leader reporting.
• Understands Mercy One Patient Logistics strategy and transfer center operations.
• Develops strategies with the Mercy Transfer Team to maintain team satisfaction.
• Coordinates and communicates census and bed availability information.
• Assists with transfer center calls and communication priorities for the team.
• Supports and maintains flow of incoming calls between the transfer center team.
• Logs calls and communicates with customers in the electronic system.
• Coordinates with referring hospital staff for patient information to determine transfer.
• Coordinates with logistics to fax demographic sheets and summaries to facilities.
• Places electronic bed orders for transfer team.
• Uses census data to project placement of incoming patients.
• Communicates and coordinates high priority patient movements and barrier removal.

Skills

Communication skills

Multitasking

Detail oriented

Organizational skills

Medical terminology knowledge

Team collaboration

Problem solving

Under pressure

Education

High school diploma or GED

Associate’s degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Google

Databases

Job description

Mercy One Patient Logistics (part of Trinity Health) is seeking a Full Time Night Shift Coordinator to support admissions, discharges, and inter-facility transfers. You will help ensure proper patient placement based on diagnosis and bed availability, monitor census, and alert leadership to trending thresholds across markets.

You will coordinate with referring staff and the logistics team, log calls in the system, and maintain accurate bed availability information to keep transfer operations