Night Shift Patient Flow & Admissions Coordinator

MercyOne; Davenport (IA); On-site; USD 58,000 - 72,000; Full time

Job summary

MercyOne in Davenport, IA is seeking a Night Shift Transfer Center Coordinator to support patient admissions, discharges, and inter-facility transfers. You will monitor bed availability, coordinate with clinical and referring staff, and help maintain smooth patient flow across Mercy Connect Transfer Center and related service lines.

The role emphasizes communication, data accuracy, and process improvement to minimize delays and maximize care continuity during night shifts.

Qualifications

• Minimum 6 years applicable experience in healthcare setting.
• High school diploma or GED required.
• Associate’s degree or equal experience preferred.
• Knowledge of Medical Terminology required.
• Knowledge of modern office practices.
• Knowledge and efficient use of basic office equipment (telephone, copier, fax, scanner, etc.).
• Basic knowledge Microsoft Word, Excel, and Google.
• Basic knowledge of databases.
• Strong written and oral communication skills.
• Detail oriented, organized, and ability to prioritize workload.
• Able to handle pressure of time constraints and multi-tasking.

Responsibilities

• Directs the daily flow of communication and collaboration between all active team members to ensure the highest level of service.
• Leads process improvement initiatives, including but not limited to, workflow development and business strategies.
• Organizes key metrics into standard leader reporting.
• Understands the overall strategy for Mercy One Patient Logistics (Mercy Connect Transfer Center and Patient Flow) and various service lines.
• Develops strategies, in collaboration with the Mercy Transfer Team, to maintain and support team satisfaction.
• Coordinates and communicates accurate, current/up-to-date census and patient bed availability information
• Assists with transfer center calls and communication priorities for transfer center team.
• Supports and maintains flow of incoming calls between the transfer center team.
• Demonstrates knowledge and skills to log calls and communicate with customers in electronic documentation system
• Coordinate with referring hospital staff to obtain pertinent patient information (e.g. face sheet, EKG) for determining patient transfer. Communicate with transfer team or referring staff if information is delayed.
• Coordinate with logistics team in faxing demographic sheets and summaries to the appropriate facility or department.
• Demonstrates the ability to place electronic bed order for transfer team
• Utilizes knowledge of current census information and potential inpatient bed needs to project accurate and appropriate placement of incoming patients.
• Communicate and coordinate high priority patient movement and navigate barrier patient placement.

Skills

Healthcare experience

Communication skills

Multi-tasking

Detail oriented

Prioritization

Education

High school diploma or GED

Associate's degree or equivalent experience

Tools

Microsoft Word

Excel

Google Docs

Office equipment

Databases

Job description

MercyOne in Davenport, IA is seeking a Night Shift Transfer Center Coordinator to support patient admissions, discharges, and inter-facility transfers. You will monitor bed availability, coordinate with clinical and referring staff, and help maintain smooth patient flow across Mercy Connect Transfer Center and related service lines.

The role emphasizes communication, data accuracy, and process improvement to minimize delays and maximize care continuity during night shifts.