Night Shift Patient Experience Liaison

Carilion Clinic; Roanoke (VA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, & Vision benefits

Pension plan

Paid Time Off

Onsite fitness facilities

Wellness app access

Childcare discounts

Continued education and training

Job summary

Carilion Clinic in Roanoke, VA is seeking a Patient Liaison for the Night shift who supports patients and families by facilitating communication, coordinating resources, and enhancing the overall experience.

As a Patient Representative you will collaborate with medical staff, advocate for patients, resolve concerns, connect them to services, and help with discharge planning while maintaining HIPAA compliance and delivering compassionate care.

Qualifications

• Bachelor’s degree or 4 years relevant experience.
• Minimum of 1 year of experience working with the public.
• Strong interpersonal, communication, and conflict resolution skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Knowledge of community resources and patient support services preferred.
• Demonstrated ability to maintain confidentiality.

Responsibilities

• Works collaboratively with medical staff to support patient care plans and outcomes.
• Serves as a liaison between patients, families, and healthcare teams to promote communication.
• Advocates for patients and families by identifying needs and coordinating services.
• Identifies, assesses, and responds to questions, concerns, complaints, and grievances.
• Facilitates resolution of complex or sensitive situations involving patients, families, and staff.
• Provides emotional support to patients and families during crisis situations.
• Monitors patient flow in the ED and supports discharge planning and LWBS reduction.
• Connects patients with available community resources and transportation support.
• Works with Risk Management, Pastoral Care, and community partners as needed.
• Assists with education, outreach, and programs to enhance patient experience.

Skills

Interpersonal skills

Communication skills

Conflict resolution

Fast-paced environment

Confidentiality

Education

Bachelor’s degree or 4 years relevant experience

Job description

Carilion Clinic in Roanoke, VA is seeking a Patient Liaison for the Night shift who supports patients and families by facilitating communication, coordinating resources, and enhancing the overall experience.

As a Patient Representative you will collaborate with medical staff, advocate for patients, resolve concerns, connect them to services, and help with discharge planning while maintaining HIPAA compliance and delivering compassionate care.