Ortho Patient Concierge & Liaison

Carilion Clinic; Roanoke (VA); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Medical, Dental, Vision

Pension plan

Paid time off

Onsite fitness studios

Wellness app access

Childcare discounts

Continued education

Job summary

Carilion Clinic in Roanoke, VA is seeking a Clinical Patient Liaison - Ortho for a full-time day shift. The role supports patient flow, registration, scheduling, and coordinating with clinical staff to ensure smooth operations.

You will greet patients and families, respond empathetically to concerns, assist with education, and help with audits and quality initiatives. The position requires a high school diploma and strong interpersonal skills.

Qualifications

• High School diploma or equivalent.
• 2 years customer services experience with excellent interpersonal skills.
• Must complete AHA BLS-HCP within 6 months of hire.
• Knowledge of medical terminology and office procedures.
• Proficiency in data entry and keyboarding.
• Ability to use electronic medical records.
• Strong communication and teamwork skills.

Responsibilities

• Supports unit scheduling, supply management and equipment processing.
• Maintains cleanliness and regulatory compliance in patient and staff areas.
• Schedules appointments.
• Welcomes and assists patients and visitors, supports registration.
• Responds to patient/family concerns with empathy and professionalism.
• Advocates for patient rights and assists with educational initiatives.
• Answers phones and provides general administrative support.
• Participates in audits, chart reviews and performance improvement activities.
• Demonstrates knowledge of patient care and safety protocols.

Skills

Customer service

Interpersonal skills

Medical terminology

Office procedures

Data entry

Electronic Medical Records

Communication

Teamwork

Education

High School diploma

Job description

Carilion Clinic in Roanoke, VA is seeking a Clinical Patient Liaison - Ortho for a full-time day shift. The role supports patient flow, registration, scheduling, and coordinating with clinical staff to ensure smooth operations.

You will greet patients and families, respond empathetically to concerns, assist with education, and help with audits and quality initiatives. The position requires a high school diploma and strong interpersonal skills.