Night-Shift Patient Experience Concierge

HCA Healthcare; Irving (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) match

Education support

Discounts & more

Job summary

The Guest Relations Specialist at Medical City Las Colinas in Irving, TX, works the night shift to support patients and families, answer questions, and guide them through their hospital visit. This role emphasizes courtesy, accessibility and clear information at a critical time.

You will interact with patients, staff and physicians, delivering friendly, responsive service and helping maintain a positive patient experience across departments. Strong communication and teamwork are essential.

Qualifications

• High School Diploma or GED is required.
• 1 year of clerical or administrative experience in a healthcare setting.

Responsibilities

• Provide positive communication between patients, staff, physicians and the facility.
• Serve as a source of information for all customers and interact with physician’s office on behalf of patients.
• Perform duties to reinforce commitment to excellent customer service.

Skills

Customer service

Administrative experience

Education

High School Diploma or GED

Job description

The Guest Relations Specialist at Medical City Las Colinas in Irving, TX, works the night shift to support patients and families, answer questions, and guide them through their hospital visit. This role emphasizes courtesy, accessibility and clear information at a critical time.

You will interact with patients, staff and physicians, delivering friendly, responsive service and helping maintain a positive patient experience across departments. Strong communication and teamwork are essential.