Guest Relations Specialist

HCA Healthcare; Irving (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) match

Education support

Discounts & more

Job summary

The Guest Relations Specialist at Medical City Las Colinas in Irving, TX, works the night shift to support patients and families, answer questions, and guide them through their hospital visit. This role emphasizes courtesy, accessibility and clear information at a critical time.

You will interact with patients, staff and physicians, delivering friendly, responsive service and helping maintain a positive patient experience across departments. Strong communication and teamwork are essential.

Qualifications

• High School Diploma or GED is required.
• 1 year of clerical or administrative experience in a healthcare setting.

Responsibilities

• Provide positive communication between patients, staff, physicians and the facility.
• Serve as a source of information for all customers and interact with physician’s office on behalf of patients.
• Perform duties to reinforce commitment to excellent customer service.

Skills

Customer service

Administrative experience

Education

High School Diploma or GED

Job description

Guest Relations Specialist

Full Time, Night Shift (11p-7a), Monday - Friday

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Guest Relations Specialist today with Medical City Las Colinas.

Job Summary and Qualifications

As a Guest Relations Specialist you will provide positive communication between patients, staff, physicians and the facility. Serve as a source of information for all customers and interacts with physician’s office on behalf of our patients. Perform all duties of this position reinforce our commitment to excellent customer service.

What you will do in this role:

• Positive communication between patients, staff, physicians and the facility.
• Serve as a source of information for all customers and interacts with physician’s office on behalf of our patients.
• Perform all duties of this position reinforce our commitment to excellent customer service.

What qualifications you will need:

• High School Diploma, or GED
• 1 year of clerical or administrative experience in a healthcare setting

Benefits

Medical City Las Colinas, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Medical City Las Colinas is a 99-bed full-service, acute-care facility with more than 500 colleagues and 400 physician partners, serving the community since 1997. We offer comprehensive services, including Level III trauma services, cardiovascular services, orthopedics, spine surgery, robotic surgery, emergency services and dedicated women's services. Medical City Las Colinas' accreditations and certifications include: Certified Total Hip and Knee Replacement program (The Joint Commission), Certified Primary Stroke Center (The Joint Commission), Accreditation for Bariatric Surgery (MBSAQIP), Level III Trauma Center (American College of Surgeons), Level II Maternal Care Center (Texas Health and Human Services) and Level II NICU program (Texas Health and Human Services). We offer state-of-the-art technology to exceed our patient’s expectations and provide a patient-centric healing environment, including amenities such as made-to-order room service form our executive chef. We pride ourselves on being the Destination of Choice for our community and elevating the standards of hospital experience. As part of the Medical City family of hospitals, we are able to provide patients access to the most advanced healthcare innovations across our network.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.