Night Shift Patient Access Specialist II

Trinity Health; Silver Spring (MD); On-site; USD 25,000 - 34,000; Part time

Job summary

Trinity Health's Holy Cross Health in Silver Spring is seeking a part-time Patient Access representative for night shifts. You will collect and verify demographic and financial information from patients prior to or during registration, while delivering excellent service to patients, families, physicians, and payers.

The role emphasizes accuracy, confidentiality, and effective communication, with opportunities to collaborate with case management and financial counseling teams in a fast-paced

Qualifications

• High School graduate or GED.
• Fluency in English and Spanish preferred; Spanish may be required in specific settings.
• Minimum of two (2) years hospital registration or insurance verification experience upon hire.
• Proficiency in computers, specifically Microsoft Office and email.
• Typing skills of 45 wpm or higher.
• Excellent telephone customer service skills and strong interpersonal communication.

Responsibilities

• Obtain and verify demographic and financial information for inpatients and outpatients prior to or during registration.
• Provide excellent customer service in dealings with patients, families, physician offices, third party payers and co-workers.
• Communicate financial/insurance information to case management and financial counseling staff as appropriate; complete managed care notifications.
• Maintain patient confidentiality and abide by privacy and security policies.
• Enter laboratory and radiology orders when necessary.
• Assess patient financial status, verify and enter accurate information, obtain signatures and payments prior to or at service.

Skills

Customer service

Bilingual English/Spanish

Clear communication

Typing 45 wpm+

Stand for long periods

Wheelchair transport ability

Interpersonal skills

Education

High School diploma or GED

Tools

Microsoft Office

Email

Job description

Trinity Health's Holy Cross Health in Silver Spring is seeking a part-time Patient Access representative for night shifts. You will collect and verify demographic and financial information from patients prior to or during registration, while delivering excellent service to patients, families, physicians, and payers.

The role emphasizes accuracy, confidentiality, and effective communication, with opportunities to collaborate with case management and financial counseling teams in a fast-paced