Night Shift: Member Services Pro

Planet Fitness; Highland Park (PA); On-site; USD 28,000 - 34,000; Full time

Job summary

Planet Fitness in Highland Park, PA is seeking a Member Services Representative to deliver a superior customer experience to members and guests. You will greet, assist, and guide visitors, check in members, and promote a welcoming Judgement Free Zone.

This role emphasizes teamwork, reliability, and strong communication; training on the POS system and facility upkeep are part of the routine.

Qualifications

• Customer Service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the POS system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
• Frequent restroom/locker room cleaning and stocking.
• Complete company assigned trainings and additional learning as directed.

Skills

Customer service

Computer proficiency

Punctuality

Communication

Teamwork

Adaptability

Problem solving

Independence

Tools

POS system

Job description

Planet Fitness in Highland Park, PA is seeking a Member Services Representative to deliver a superior customer experience to members and guests. You will greet, assist, and guide visitors, check in members, and promote a welcoming Judgement Free Zone.

This role emphasizes teamwork, reliability, and strong communication; training on the POS system and facility upkeep are part of the routine.