Night Shift Member Experience Specialist

Planet Fitness - United FP Management, LLC; Willowick (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness franchise is seeking an Overnight Closer (Member Services Representative) in Willowick, OH. This role focuses on creating a positive member experience through exceptional customer service. Responsibilities include front desk activities, closing shifts, and ensuring member satisfaction. Candidates with a passion for fitness and strong customer service skills are preferred. Join a team dedicated to enhancing lives with a high-quality fitness experience, exceeding member expectations in a motivating environment.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Exceptional customer service skills; able to interact positively.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones.
• Close shift for that business day and create a bank deposit.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Exceptional customer service skills

Strong listening and problem-solving

Job description

A leading fitness franchise is seeking an Overnight Closer (Member Services Representative) in Willowick, OH. This role focuses on creating a positive member experience through exceptional customer service. Responsibilities include front desk activities, closing shifts, and ensuring member satisfaction. Candidates with a passion for fitness and strong customer service skills are preferred. Join a team dedicated to enhancing lives with a high-quality fitness experience, exceeding member expectations in a motivating environment.