Dispatcher- Medical Logistics- Third Shift

ICES: Data, Discovery, Better Health; Sharonville (OH); On-site; USD 23,000 - 32,000; Full time

Job summary

Accurate Courier Services in Cincinnati is seeking a reliable Dispatcher to join our fast-paced team. You will coordinate drivers, monitor on-demand deliveries, and respond quickly when issues arise, ensuring timely medical courier services to healthcare partners.

This on-site role requires strong communication, calm decision-making, and attention to detail as schedules evolve. Full-time, shift 10pm-6am, with weekend availability and overtime as needed; starting pay $20 per hour depending on

Qualifications

• High school diploma or GED.
• 1 year dispatch/logistics or similar experience preferred.
• Strong verbal and written communication skills.
• Ability to make real-time decisions and solve problems.
• Ability to manage multiple drivers and orders.
• Strong attention to detail in a fast-paced environment.
• Comfortable with computers and learning new software.
• Basic Microsoft Excel knowledge.
• Dependable with punctuality and attendance.
• Willingness to work overtime when needed.

Responsibilities

• Monitor and manage active on-demand orders and routed deliveries
• Assign orders to drivers based on location, availability, timing, and delivery requirements
• Communicate with drivers about assignments, delays, pickups, deliveries, and issues
• Monitor routes for delays or problems
• Identify issues early and take action to keep deliveries on track
• Complete QA and service-recovery tasks as assigned
• Investigate delivery issues and gather information to resolve them
• Coordinate with Operations when escalation is needed
• Maintain accurate driver and delivery records
• Answer incoming calls and assist clients and drivers
• Follow procedures and use good judgment in unexpected situations
• Communicate clearly and professionally with clients, drivers, and coworkers

Skills

Dispatch experience

Communication

Problem solving

Multitasking

Attention to detail

Customer service

Education

High school diploma or GED

Tools

Excel

Job description

Dispatcher

Accurate Courier Services is looking for a dependable, detail-oriented Dispatcher to join our Cincinnati team.

We specialize in medical courier services, supporting healthcare organizations with deliveries that are often time-sensitive and critical. Our Dispatch team is responsible for keeping those deliveries moving—coordinating drivers, monitoring active work, identifying potential service issues, and responding quickly when something doesn't go as planned.

This is a fast-paced position for someone who can manage multiple priorities at once, communicate clearly, make good decisions, and stay calm when things change quickly.

What You'll Do

• Monitor and manage active on-demand orders and routed deliveries
• Assign orders to drivers based on location, availability, timing, and delivery requirements
• Communicate directly with drivers regarding assignments, delays, pickups, deliveries, and service issues
• Monitor routes and deliveries for delays, missed stops, or other potential problems
• Identify issues early and take action to keep deliveries on track
• Complete Quality Assurance and service-recovery tasks as assigned
• Investigate delivery issues and gather the information needed to resolve them
• Coordinate with Operations and other team members when additional support or escalation is needed
• Maintain accurate documentation of driver and delivery information
• Answer incoming calls and assist clients and drivers as needed
• Follow established procedures while using good judgment when unexpected situations come up
• Communicate clearly and professionally with clients, drivers, and coworkers

What We're Looking For

• High school diploma or GED
• At least 1 year of dispatch, logistics, customer service, or similar experience preferred
• Strong verbal and written communication skills
• Ability to make decisions and solve problems in real time
• Ability to manage multiple drivers, orders, and priorities at once
• Strong attention to detail
• Comfortable working in a fast-paced environment where priorities can change quickly
• Comfortable using computers and learning new software and systems
• Basic Microsoft Excel knowledge
• Dependable with consistent attendance and punctuality
• Willingness to work overtime when needed

Schedule

Full-Time: 10pm-6am

Schedule may vary based on department needs.

Weekend availability is required. Candidates must be available to work Saturdays and Sundays as scheduled.

Pay

Starting at $20.00 per hour

Pay may vary based on experience and qualifications.

This is an on-site position at our Cincinnati location and is not remote.

We're looking for someone who can keep track of a lot of moving pieces, catch problems before they become bigger problems, and make good decisions without needing someone to tell them every next step.

If that sounds like you, we'd love to hear from you.