Night-Shift Medical Logistics Dispatcher

DHL Supply Chain; Tampa (FL); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO

401(k) plan

Tuition reimbursement

Training and career advancement

Job summary

SDS Rx, powered by DHL, is seeking a Dispatcher to monitor and dispatch in a fast-paced healthcare logistics setting. The role supports on-time deliveries and issue resolution, reporting to the Customer Service Manager. The shift is Friday-Monday, 10:00 PM–8:00 AM with a pay rate of $20/hour.

The ideal candidate has 2+ years in customer service, dispatch, or logistics, excels in communication, and can manage multiple priorities in a demanding environment. Benefits are included.

Qualifications

• 2+ years of customer service, dispatch, transportation, or logistics experience in a fast-paced environment.
• Demonstrated ability to deliver exceptional customer service through professional, timely, and solution-oriented communication.
• Experience managing customer inquiries, service exceptions, and escalations while maintaining a positive customer experience.
• Strong relationship building skills with the ability to communicate effectively with customers, drivers, carriers, and internal stakeholders.
• Ability to provide accurate service updates and set clear expectations regarding deliveries, delays, and issue resolution.
• Strong problem-solving, critical thinking, and decision making skills with the ability to independently resolve operational challenges.
• Experience utilizing dispatch, tracking, and transportation management systems, including E-Courier or similar platforms.

Responsibilities

• Monitor and dispatch in a time-efficient and cost-effective manner.
• Transmit concerns or issues to the Customer Service Manager.
• Support timely and cost-effective service through proactive communication.
• Collaborate across teams to resolve service issues and meet customer commitments.

Skills

Customer service

Dispatch

Transportation

Logistics

Communication

Problem solving

Critical thinking

Decision making

Multitasking

Team collaboration

Tools

E-Courier

Transportation management systems

Microsoft Office

Job description

SDS Rx, powered by DHL, is seeking a Dispatcher to monitor and dispatch in a fast-paced healthcare logistics setting. The role supports on-time deliveries and issue resolution, reporting to the Customer Service Manager. The shift is Friday-Monday, 10:00 PM–8:00 AM with a pay rate of $20/hour.

The ideal candidate has 2+ years in customer service, dispatch, or logistics, excels in communication, and can manage multiple priorities in a demanding environment. Benefits are included.