Night-Shift Market Operations Analyst (Remote)

MEMX; Northern (KY); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Work From Home

Life Insurance

Unlimited PTO

Family Leave

Disability (Short & Long-term)

Training & Development

Wellness Resources

Job summary

MEMX is seeking a Market Operations Analyst to join our US Team. The role focuses on customer service as the first point of contact for exchange members, handling inquiries and logging tickets while monitoring trading and clearing systems.

The position requires strong communication, real-time problem solving, and knowledge of US equity markets. It includes a night shift (9 PM–6 AM ET) and remote work options with comprehensive benefits.

Qualifications

• 3–5+ years in a trade desk or operations desk at a broker or exchange.
• Clear communicator able to handle complex issues in high-pressure environments.
• Experience supporting FIX and SBE protocols.
• Ability to write basic SQL, Groovy or Python queries.
• Comfort with real-time monitoring to identify and solve issues.

Responsibilities

• Answering phone calls from clients.
• Responding to emails and Jira tickets.
• Verifying and monitoring trading and clearing systems.
• Investigating issues using internal and external tools.
• Liaising with Market Operations teammates and other groups to resolve issues.
• Ad-hoc project work as required.

Skills

Trade desk experience

Effective communication

FIX/SBE protocols

SQL basics

Python basics

Groovy basics

Real-time monitoring

US equity markets knowledge

Licensing compliance

Adaptability

Multi-tasking

Independent worker

Job description

MEMX is seeking a Market Operations Analyst to join our US Team. The role focuses on customer service as the first point of contact for exchange members, handling inquiries and logging tickets while monitoring trading and clearing systems.

The position requires strong communication, real-time problem solving, and knowledge of US equity markets. It includes a night shift (9 PM–6 AM ET) and remote work options with comprehensive benefits.