Night Shift Leader: Bake, Lead & Delight Guests

Insomnia Cookies; Westfield (NJ); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Flexible schedules

Pay on demand

Vacation & sick time

Mentorship

Pet insurance

Growth opportunities

Fun team environment

Employee discount

Free cookies

Job summary

Insomnia Cookies is hiring a Shift Leader for our new Westfield, NJ bakery. You will be the captain of the bakery during your shift, overseeing operations, baking, cash handling, and delivering friendly, high‑quality service to guests.

This role emphasizes hands‑on leadership, teamwork with the Cookie Crew, and adherence to safety standards. Ideal candidates have 1+ year in customer service, experience with POS systems, strong communication, and a friendly, can‑do attitude.

Qualifications

• Minimum 1 year in a customer service focused role.
• Experience operating POS systems.
• Strong communication and time management skills.
• Outgoing and patient demeanor with customers.
• Ability to lift up to 40 lbs.

Responsibilities

• Provide excellent customer service and quality products to guests.
• Support store leadership by maintaining operations during your shift.
• Delegate tasks for baking, cashiering, packaging and cleaning.
• Lead the Cookie Crew and mentor team members.
• Maintain a safe, clean working environment and follow food safety practices.
• Handle cash and deposits during shifts.

Skills

Customer service

Communication

Time management

Leadership

People skills

Tools

POS systems

Job description

Insomnia Cookies is hiring a Shift Leader for our new Westfield, NJ bakery. You will be the captain of the bakery during your shift, overseeing operations, baking, cash handling, and delivering friendly, high‑quality service to guests.

This role emphasizes hands‑on leadership, teamwork with the Cookie Crew, and adherence to safety standards. Ideal candidates have 1+ year in customer service, experience with POS systems, strong communication, and a friendly, can‑do attitude.