Night-Shift IT Service Desk Technician

Sidley Austin; Chicago (IL); Hybrid; USD 63,000 - 75,000; Full time

Benefits offered by this job

Bonus eligibility

Benefits program

Job summary

Sidley Austin LLP in Chicago is seeking a Service Desk Technician to deliver high-quality end-user support by phone and email, resolve IT issues, and document requests in the service management system.

The role requires at least three years of advanced user support, strong communication, and the ability to work with Microsoft Office, Citrix, VPN, Windows, Acrobat, and mobile devices; familiarity with law firm environments is a plus.

Qualifications

• Three years of direct end-user support experience.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Assist users to resolve computer problems including hardware, software, and network connections.
• Document and track user requests in the ITSM system; own issues through resolution.
• Escalate to Level II/III engineers when needed and collaborate with IT groups.

Job description

Sidley Austin LLP in Chicago is seeking a Service Desk Technician to deliver high-quality end-user support by phone and email, resolve IT issues, and document requests in the service management system.

The role requires at least three years of advanced user support, strong communication, and the ability to work with Microsoft Office, Citrix, VPN, Windows, Acrobat, and mobile devices; familiarity with law firm environments is a plus.