IT Helpdesk Technician

Lancesoft INC; North Carolina; On-site; USD 32,000 - 33,000; Full time

Job summary

LanceSoft is seeking an IT Helpdesk Technician for Whitsett, NC to analyze and repair hardware to meet production schedules. You will work with developers, QA, and technicians while monitoring logs and metrics to identify failures and drive fixes.

The role requires a high school diploma or technical certification, plus familiarity with ESD-safe handling, data entry, and basic lifting of server components. Attention to detail is essential.

Qualifications

• High school diploma or technical certification.
• Experience in electronics or server hardware assembly preferred.
• Experience: Less than 1-year relevant experience.
• Familiarity with ESD-safe handling procedures.
• Ability to lift and handle server components safely.

Responsibilities

• Perform hardware analysis to identify root causes.
• Perform test replication to identify the root cause.
• Conduct root cause analysis to find the issue and potential causes, examining hardware.
• Involve cross-functional teams (developers, QA, technicians) to share knowledge.
• Analyze logs and metrics from servers, applications, and infrastructure to find errors.
• Use specialized tools for debug, performance counters, profilers, and diagnostic tools.
• Isolate the issue using fail-fast techniques and break down problems.
• Identify root causes and communicate to leadership, quality, and engineering.
• Separate non-compliant products according to inspection rules.
• Perform material movements through integrated systems.
• Report defects and analysis results.
• Escalate consecutive failures to supervisor for corrective actions.
• Comply with Quality, Environment, Safety, and Occupational Health Management Systems.

Skills

Electronics handling

Server hardware

Attention to detail

ESD safety

Data entry

Manual dexterity

Lifting components

Education

High school diploma or technical certification

Job description

Job Description

Job Title – IT Helpdesk Technician

Location – 6540 Franz Warner Pkwy, Whitsett, NC 27377

Contract – Open end contract (possibility to go perm)

Pay Rate – $23 - $23.52 USD hourly on W2

2nd Shift, 03:30 AM – 12:00 AM

3rd Shift, 11:00 PM – 07:00 AM

Job Description:

Description and Requirements:

• Responsible for performing the analysis and repair of components and finished products to comply with production schedules within deadlines, quantities, and quality standards.
• Location: Whitsett, United States

Key Responsibilities:

• Perform Hardware analysis to identify root causes.
• Perform test replication to identify the root cause.
• Conduct root cause analysis to find the issue and potential causes, which may require examining hardware (e.g., checking for bad solder connections).
• Involve cross-functional teams (developers, QA, experienced technicians) to share knowledge.
• Analyze logs and metrics from servers, applications, and infrastructure to find errors.
• Use specialized tools for debug, performance counters, profilers, and diagnostic tools.
• Isolate the issue using techniques like "fail-fast" and breaking down the problem into smaller parts.
• Analyze defects in components and products that failed in the tests.
• Identify root causes and communicate to responsible areas (leadership, quality, and engineering) to take preventive/corrective actions.
• Separate non-compliant products according to inspection rules.
• Perform material movements through integrated systems.
• Point out defects and analysis results in a specific report.
• Communicate consecutive failures to the immediate superior for corrective actions.
• Comply with Quality, Environment, Safety, and Occupational Health Management Systems.

Required Skills & Qualifications:

• High school diploma or technical certification
• Experience in electronics or server hardware assembly preferred.
• Experience: Less than 1-year relevant experience.
• Familiarity with ESD-safe handling procedures.
• Strong attention to detail and manual dexterity.
• Basic computer skills for data entry and equipment interface.
• Ability to lift and handle server components safely.
• Plant Systems: Basic computer skills required for operating the plant's control system.
• Good motor skills necessary to work effectively with delicate and small components and materials.

Company Description

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.