Night Shift Hospital Operator - Hybrid Paging

UPMC Mercy Health Center; Pittsburgh (Allegheny County); Hybrid; USD 32,000 - 40,000; Full time

Job summary

University of Pittsburgh Physicians in Pittsburgh is hiring a full-time Telephone Operator for the Office of Referring Physician Relations (OPR). This role handles inbound calls across multiple hospital lines and coordinates paging and physician on-call information.

Working the night shift (11pm–7am) with a hybrid schedule, you will join a team managing emergency codes, medical consults, and high-volume communications while providing courteous, accurate service to patients and staff.

Responsibilities

• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

Job description

University of Pittsburgh Physicians in Pittsburgh is hiring a full-time Telephone Operator for the Office of Referring Physician Relations (OPR). This role handles inbound calls across multiple hospital lines and coordinates paging and physician on-call information.

Working the night shift (11pm–7am) with a hybrid schedule, you will join a team managing emergency codes, medical consults, and high-volume communications while providing courteous, accurate service to patients and staff.