Evening Hospital Concierge - Patient Experience & Lobby

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Mercy Health Center is seeking a dedicated Full-Time Concierge to warmly welcome patients, visitors, guests and vendors. The role includes directing individuals to appropriate hospital areas, supporting volunteers, and maintaining a tidy lobby environment.

You will use active listening and strong interpersonal skills to ensure a positive patient experience. The position requires professionalism, integrity, and teamwork, with a focus on safety and respectful communication across all ages of

Responsibilities

• Greet patients and visitors proactively and determine the reason for their visit.
• Direct volunteers to meet customer needs and maintain lobby presentation.
• Assist with routine concierge duties and support departments to keep areas clean and orderly.
• Demonstrate professionalism, integrity, and respect in all interactions.
• Communicate clearly using active listening and appropriate nonverbal cues.
• Prioritize patients to the correct treatment areas and ensure smooth workflow.

Skills

Interpersonal skills

Customer service

Teamwork

Active listening

Professionalism

Job description

UPMC Mercy Health Center is seeking a dedicated Full-Time Concierge to warmly welcome patients, visitors, guests and vendors. The role includes directing individuals to appropriate hospital areas, supporting volunteers, and maintaining a tidy lobby environment.

You will use active listening and strong interpersonal skills to ensure a positive patient experience. The position requires professionalism, integrity, and teamwork, with a focus on safety and respectful communication across all ages of