Night-Shift Front Desk Supervisor

Priority Dispatch Corp.; Nellysford (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Paid Time Off

Recreational Benefit Package

Job summary

Priority Dispatch Corp. is seeking a Front Desk Attendant for the Wintergreen resort in Nellysford, VA. The role covers PBX operations, guest services, and supervising night shift staff from 3:00 PM to 11:00 PM. Weekend and holiday rotations are required, with training responsibilities for new Front Office personnel.

You will assist in daily front desk operations, prepare reports, manage scheduling, and support other departments to ensure exceptional guest experiences across all resort services.

Qualifications

• Basic record-keeping and report-writing including budgets.
• Good supervisory, administrative and accounting skills.
• Self-motivation and ability to work independently, yet know when to seek assistance.
• Must possess the ability to evaluate and discipline staff fairly, with empathy and without prejudice.
• Weekend/holiday scheduling flexibility.
• Experience with Front Desk preferred.

Responsibilities

• Fulfill all job details and qualifications of Front Desk Attendant and PBX Operations.
• Cross train in Reservations and Housekeeping Departments.
• Complete Accident/Incident reports as necessary.
• Assist the Front Desk Manager and Assistant Manager in the on-going development of training documentation, staff meetings and customer service training for the Front Office.
• Assist in training of Front Office staff and representatives of other departments who cross-train at the Front Office. Provide training and assistance to staff when needed with accounting cashier reports, vouchers and cash outs.
• Assist in the daily supervision of operating the department.
• Monitor and evaluate individual performance of Front Desk Attendants on a daily basis. Immediate feedback, positive and constructive is expected. Assist with disciplinary and/or corrective action of Front Office staff.

Skills

Supervisory abilities

Administrative skills

Accounting skills

Attention to detail

Training skills

Customer service orientation

Education

High school diploma or GED

Job description

Priority Dispatch Corp. is seeking a Front Desk Attendant for the Wintergreen resort in Nellysford, VA. The role covers PBX operations, guest services, and supervising night shift staff from 3:00 PM to 11:00 PM. Weekend and holiday rotations are required, with training responsibilities for new Front Office personnel.

You will assist in daily front desk operations, prepare reports, manage scheduling, and support other departments to ensure exceptional guest experiences across all resort services.