Night-Shift Front Desk & Operations Coordinator

FirstService Residential; Miami (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

FirstService Residential is seeking an administrative support specialist for the Operations department in a fast-paced environment. You will assist IT, Purchasing, Operations, and Banking, handling calls, calendars, mailings, and presentations.

The role emphasizes strong customer service, confidentiality, and proficiency in Microsoft Office, with a schedule involving evening shifts and potential overtime. A two–three year admin background is preferred.

Qualifications

• Associate degrees in business or related field from an accredited college or university, and two to three years of administrative experience; or equivalent combination of education and experience.
• Knowledge, Skills & Proficiencies
• Excellent customer service skills
• Strong verbal and written communication skills. Detail oriented and strong organizational and multi-tasking skills.
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point, Visio, and Outlook. Proficiency researching the Internet.
• Ability to work with sensitive or confidential information.
• Ability to meet deadlines and work well under pressure.
• Ability to work in a team environment as well as independently and be self-driven.
• Critical thinking, problem solving, judgment and decision-making abilities.
• Ability to work with sensitive information and maintain confidentiality. Critical thinking, complex problem solving, judgment and decision making Motivated self-starter.

Responsibilities

• Provide administrative support to all members of the Operations department.
• Assist with calls/voicemails, reroute calls to appropriate area, and arrange call backs.
• Handle all mailings and billings and process and track approved office supplies for all A/R offices.
• Compose letters and submit them to Management for signature and approval. Assist management in the preparation of presentations as necessary.
• Manage calendars, arrange meetings, and plan and set up conferences and events and prepare materials as necessary.
• Operations Help Desk support.
• Assist all members of the operations team (IT, Purchasing, Operations, Banking) in accomplishing their goals and objectives.
• Prepare reports, correspondence, presentations, and other communication materials.
• Conduct research, prepare reports and financial data.
• Attend staff meetings with operations team and staff to keep well informed, and to ensure follow-up on decisions or actions to be taken by staff.
• Provide administrative support and computer skills for special projects.

Skills

Customer service

Communication skills

Organizational skills

Multi-tasking

Teamwork

Problem solving

Critical thinking

Confidentiality handling

Self-motivation

Education

Associate degree in business or related field

Tools

Microsoft Office Suite

Job description

FirstService Residential is seeking an administrative support specialist for the Operations department in a fast-paced environment. You will assist IT, Purchasing, Operations, and Banking, handling calls, calendars, mailings, and presentations.

The role emphasizes strong customer service, confidentiality, and proficiency in Microsoft Office, with a schedule involving evening shifts and potential overtime. A two–three year admin background is preferred.