Night Shift Family Room Concierge - Hospital Support

Rmh Newyork; New York (NY); On-site; USD 27,000 - 39,000; Part time

Job summary

Ronald McDonald House New York invites applications for a Family Room Associate at Montefiore Hospital. This temporary role supports our satellite centers, mainly at Montefiore, with potential to assist at other RMH-NY locations.

The hourly rate is $24.00 and the assignment runs through December 31, fully onsite. Responsibilities include managing daily Family Room operations, assisting guests and staff, maintaining a safe, welcoming environment, and coordinating with hospital teams.

Qualifications

• Minimum of two years’ guest-facing experience; hospitality/hospital setting a plus.
• Must be able to work nights and weekends.
• Strong written and verbal communication skills; professional and compassionate.
• Bi-lingual preferred (Spanish, Bangla, Arabic).

Responsibilities

• Oversee all Family Room operations and support guests, staff, and facility maintenance.
• Represent RMH-NY and coordinate with hospital management and House team.
• Enforce eligibility policies for Family Room access and safety procedures.
• Maintain relations with families, donors, and hospital staff; ensure a welcoming environment.
• Collaborate with Family Learning Place team for referrals and access coordination.
• Provide supplies and maintain daily operation records and impact metrics.

Skills

Guest-facing experience

Night & weekend availability

Communication skills

Bilingual preferred

Education

High School Diploma or equivalent

Tools

Microsoft Office (Excel/Word/PowerPoint)

Job description

Ronald McDonald House New York invites applications for a Family Room Associate at Montefiore Hospital. This temporary role supports our satellite centers, mainly at Montefiore, with potential to assist at other RMH-NY locations.

The hourly rate is $24.00 and the assignment runs through December 31, fully onsite. Responsibilities include managing daily Family Room operations, assisting guests and staff, maintaining a safe, welcoming environment, and coordinating with hospital teams.