Night Family Room Associate - Temporary

Automatic Data Processing, Inc.; New York (NY); On-site; USD 27,000 - 39,000; Part time

Job summary

Ronald McDonald House New York is seeking a Family Room Associate for its Montefiore Hospital location for a temporary assignment. The role supports families, hospital partners, and RMH-NY staff while ensuring a welcoming environment.

The position requires two years in guest-facing roles, ability to work nights and weekends, and proficiency with Microsoft Office. Bilingual candidates are preferred to assist diverse families across multiple sites in New York.

Qualifications

• High School Diploma or equivalent.
• Minimum of two (2) years’ experience in a guest facing role; previous hotel, hospital, special event or hospitality experience a bonus.
• Must be able to work nights and weekends.
• Experience with Microsoft Office (Excel/Word/PowerPoint).
• Organizational and administrative skills; welcoming environment for guests.
• Strong written and verbal communication; respectful interpersonal skills.
• Professional yet compassionate when interacting with families in crisis.
• Hospitable demeanor with caregivers, medical staff or visitors.
• Bi-lingual preferred (Spanish, Bangla, or Arabic).

Responsibilities

• Oversee all Family Room operations and support team members, guests, and facility maintenance.
• Represent RMH-NY and coordinate with hospital management and the House team.
• Enforce eligibility policies for Family Room users.
• Communicate with medical staff and families to ensure a safe environment.
• Maintain relationships with families, donors, hospital management, and RMH-NY staff.
• Assist in outreach to encourage caregivers to use the Family Room.
• Help navigate families to and from the Family Room and coordinate referrals with FLP.
• Provide supplies for daily operations and log daily activities and impact.

Skills

Guest-facing experience

Night shifts

Microsoft Office

Strong communication

Bilingual preferred

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Ronald McDonald House New York is seeking a Family Room Associate for its Montefiore Hospital location for a temporary assignment. The role supports families, hospital partners, and RMH-NY staff while ensuring a welcoming environment.

The position requires two years in guest-facing roles, ability to work nights and weekends, and proficiency with Microsoft Office. Bilingual candidates are preferred to assist diverse families across multiple sites in New York.