Family Room Associate – Montefiore Hospital – Temporary Position

Rmh Newyork; New York (NY); On-site; USD 27,000 - 39,000; Part time

Job summary

Ronald McDonald House New York invites applications for a Family Room Associate at Montefiore Hospital. This temporary role supports our satellite centers, mainly at Montefiore, with potential to assist at other RMH-NY locations.

The hourly rate is $24.00 and the assignment runs through December 31, fully onsite. Responsibilities include managing daily Family Room operations, assisting guests and staff, maintaining a safe, welcoming environment, and coordinating with hospital teams.

Qualifications

• Minimum of two years’ guest-facing experience; hospitality/hospital setting a plus.
• Must be able to work nights and weekends.
• Strong written and verbal communication skills; professional and compassionate.
• Bi-lingual preferred (Spanish, Bangla, Arabic).

Responsibilities

• Oversee all Family Room operations and support guests, staff, and facility maintenance.
• Represent RMH-NY and coordinate with hospital management and House team.
• Enforce eligibility policies for Family Room access and safety procedures.
• Maintain relations with families, donors, and hospital staff; ensure a welcoming environment.
• Collaborate with Family Learning Place team for referrals and access coordination.
• Provide supplies and maintain daily operation records and impact metrics.

Skills

Guest-facing experience

Night & weekend availability

Communication skills

Bilingual preferred

Education

High School Diploma or equivalent

Tools

Microsoft Office (Excel/Word/PowerPoint)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Family Room Associate - Montefiore Hospital - Temporary Position

FAMILY ROOM Temporary New York, NY, US

6 days ago Requisition ID: 1238

Ronald McDonald House New York is looking for a Family Room Associate to support our satellite centers in partnering hospitals. While this role’s main hub will be the NYC Health + Hospitals Montefiore Family Room, there will also be opportunities to support our other locations in Brooklyn, Queens, and Manhattan, as well as our Wellness Center at our main location on the Upper East Side.

The hourly rate for this position is $24.00. This is a temporary assignment expected to run through December 31. The role is fully onsite and will adhere to the following work schedule:

• Tuesday: 12:00 AM - 8:00 AM
• Thursday: 12:00 AM - 8:00 AM
• Saturday: 12:00 AM - 8:00 AM
• Sunday: 12:00 AM - 8:00 AM

Essential Functions:

• This individual is accountable for all Family Room operations, assisting and supporting team members, guests, and facility maintenance in accordance with established policies and operating procedures.
• As an extension of Ronald McDonald House New York, this individual will represent the organization and will work closely with the House team and hospital management.
• Uphold policies concerning eligibility of people permitted to use the Family Room.
• Imperative to maintain communication with key medical staff and relevant personnel as well as parents/legal guardians of pediatric patient.
• Responsible for enforcing operations, procedures and policies
• Be consistent with the mission of RMH-NY in providing support and service to guests in specific pediatric departments:
• Establish and maintain effective relationships with key stakeholders including families, donors, hospital management and other RMH-NY internal key relationships

Responsibilities:

• Participate in outreach for designated hospital units to encourage caregivers coming into the Family Room
• Associates will support navigation to and from the Family Room, helping caregivers find their way from CHAM units and outpatient areas as needed.
• Associates will also collaborate closely with the Family Learning Place (FLP) team at Montefiore, who handle Family Room referrals and access coordination for families.
• Provide supplies for ongoing operation of the Family Room (snacks, laundry supplies, refreshments, creamers, cups/napkins) daily
• Maintain Log Book that oversees the Day-to-Day Operations and record quantitative measure of the impact of families served
• Assist in the execution of non-clinical programs/events to increase family engagement and build awareness
• Report matters of concern in a timely manner to the Assistant Director of Wellness and Family Rooms and/or the Manager/Coordinator of Family Room
• Be attentive and observant of all parts of the space/facility to ensure a safe and secure environment for all staff and guests.
• Serve as a resource for families, guests, staff, volunteers, donors and other community members.

Qualifications & Competencies

• High School Diploma or equivalent
• Minimum of two (2) years’ experience in a guest facing role; previous hotel, hospital, special event or hospitality experience a plus
• Must be able to work nights and weekends
• Experience and proficiency with Microsoft Office skills (Excel/Word/PowerPoint)
• Strong organizational and administrative skills; ability to maintain a clean and welcoming environment for guests
• Strong written and verbal communication skills; positive and respectful interpersonal skills
• Ability to remain professional yet compassionate when interacting with families in crisis
• Hospitable demeanor when interacting with caregivers, medical staff or visitors
• Experience working with children, people with disabilities or illness a plus
• Ability to collaborate and participate as a flexible, responsive team member
• Ability to work independently, make decisions problem solve, and adhere to priorities e
• Demonstrates ability to effectively listen, evaluate and react to sensitive members, provider and internal/external clients.
• Bi-lingual preferred (Spanish, Bangla, and Arabic)

Additional

• Ronald McDonald House New York believes that all employees are entitled to equal employment opportunity. We do not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, sex, gender, age, marital status, national origin, sexual orientation, disability, veteran status, citizenship status, or any other legally protected characteristic, provided they meet the mental and physical requirements of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Physical Demands

• The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work for this position is performed primarily in office settings or hospitals. Some outdoor work is required.
• This is largely a sedentary role; however, some filing is required. This may require the ability to lift files, open filing cabinets, and bend or stand as necessary
• This position may require standing or walking for extended periods during major events.
• The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The office for this position is located in the same facility where RMH-NY provides temporary accommodations to pediatric patients and their families while the patients undergo active medical treatment at area hospitals. For some RMH-NY guests, treatment may include radiation therapy. While radiation therapy is never administered at RMH-NY, there is the potential for trace radioactive material to be present in guests who have undergone such treatment. Based on radiation measurements performed throughout RMH-NY, it is not expected that individuals working at RMH-NY will receive radiation doses exceeding the general public exposure limit of 100 millirem per year.
• The office for this position is located in the same facility where families reside temporarily. The building is open and staffed 24 hours a day, 7 days a week. Some holiday, weekend, and evening work may be required.
• The noise level in the work environment is moderate to loud. Noise levels may increase due to the presence of families and children residing in the building, as well as guests and musical performers participating in special events.
• This position operates in an office environment and routinely uses standard office equipment, including computers, telephones, photocopiers, filing cabinets, and fax machines.

Travel

• Some local day travel will be necessary for this role
• Some domestic travel, including overnight stays, may be required.

Other

• This job description provides an overview of the major duties, activities, and responsibilities required for the role.
• This description is not intended to be a complete listing of all tasks associated with the role.
• Responsibilities may change based on the needs of the organization.