Night-Shift Emergency Communications Tech

Georgia Department of Revenue; Atlanta (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

Georgia Emergency Management and Homeland Security Agency (GEMA/HS) seeks a Telecommunications Tech 1 for the State Warning Point. This full-time role involves operating and coordinating voice and data communications, including radio, telephone, and computer systems, to support emergency response.

You will work a rotating 12-hour schedule, including nights, weekends, and holidays, with on-call readiness and strong teamwork across agencies to ensure rapid, accurate information flow during

Qualifications

• High school diploma or GED AND one year of experience in customer service interacting with the public or Communication / Notification Center experience.
• Preferred: associate degree or higher in any area of study.
• Georgia Peace Officer Standards and Training Council Certification as a Basic Communications Officer.
• Experience effectively using multiple technology applications.
• Proficiency in Microsoft Office and Office 365 (Word, Excel, Outlook).
• Proficiency in operating radio and data communications equipment.

Responsibilities

• Under general supervision, receives and disseminates emergency and non-emergency information to and from state and federal partners, responders, local governments, and other entities as required.
• Operates voice and data communications equipment and systems including radio, telephone, satellite phone, computer and other specialized telecommunications equipment.
• Coordinates voice and data communication traffic within the State Warning Point for GEMA/HS according to laws and regulations.
• Sends, receives, relays, monitors, logs, records (voice), reports and interprets information from sources such as WebEOC, NWS, and other agencies.
• Provides professional, courteous assistance using clear speech over the phone, radio and other means; performs all administrative duties for SWP.

Skills

Communication skills

Customer service experience

Ability to multi-task

Ability to travel overnight

Education

High school diploma or GED

Tools

Microsoft Office

Office 365

Radio and data communications equipment

Job description

Georgia Emergency Management and Homeland Security Agency (GEMA/HS) seeks a Telecommunications Tech 1 for the State Warning Point. This full-time role involves operating and coordinating voice and data communications, including radio, telephone, and computer systems, to support emergency response.

You will work a rotating 12-hour schedule, including nights, weekends, and holidays, with on-call readiness and strong teamwork across agencies to ensure rapid, accurate information flow during