Telecommunications Tech 1

Georgia Power Company; Atlanta (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

Georgia Emergency Management and Homeland Security Agency (GEMA/HS) seeks a Telecommunications Tech 1 for the State Warning Point, performing critical voice and data communications duties. The role supports disaster preparedness and public safety, with on-call requirements and a rotating 12-hour schedule.

The position requires a high school diploma or GED and at least 6 months of customer service experience, plus the ability to work nights, weekends, holidays, and irregular hours.

Qualifications

• High school diploma or GED with at least 6 months of customer service experience.
• Experience delivering information to the public or in a call/notification center.
• Availability to work nights, weekends, holidays, and irregular schedules.

Responsibilities

• Receive and disseminate emergency and non-emergency information.
• Operate voice and data communications equipment and systems.
• Coordinate voice and data traffic within the State Warning Point (SWP).
• Provide professional, courteous assistance via phone, radio and written communication.
• Perform administrative duties for SWP.

Skills

Customer service

Communication

Office software

Radio equipment

Education

High school diploma or GED

Tools

Microsoft Office

Office 365

Radio equipment

Job description

Job Title

Telecommunications Tech 1

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!

Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!

Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title

Telecommunications Tech 1

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!

Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!

Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Agency:

Georgia Emergency Management and Homeland Security

Job Requisition ID:

JR0000006780

Shift:

Night (United States of America)

Compensation Details:

$38,043.00

Job Description

This job description is for the full-time Telecommunications Tech 1 position in the State Warning Point.

Georgia Emergency Management and Homeland Security Agency (GEMA/HS)

Telecommunications Tech 1

Salary $38,043 Annually

Description

As part of the Office of the Governor, the Georgia Emergency Management and Homeland Security Agency (GEMA/HS) coordinates the state’s preparedness, response, and recovery efforts to disasters under the authority of the Emergency Management Act of 1981.

GEMA/HS works with local, state, and federal governments, in partnership with the private sector and faith-based community, to prevent and respond to natural and man-made emergencies.

In addition, GEMA/HS employees are on 24-hour call statewide to assist local authorities when disaster strikes.

Duties & Responsibilities

Under general supervision, receives and disseminates emergency and non-emergency information to and from state and federal partners, responders, local governments, and other entities as required.Operates a variety of voice and data communications equipment and systems including radio, telephone, satellite phone, computer and other specialized telecommunications equipment, notification systems, and computer applications.

The Telecommunications Tech 1 coordinates voice and data communication traffic within the State Warning Point (SWP) for GEMA/HS according to established federal, state, and local laws and regulations.

Duties of the Telecommunications Tech 1 include, but are not limited to:

• Performing assigned communications functions for GEMA/HS, the Georgia Department of Natural Resources (DNR), and other agencies as required.
• Understanding and following all directives, policies, protocols, and checklists.
• Actively working as part of a cohesive team on assigned shifts, across all shifts and throughout GEMA/HS to deliver excellent customer service to the public and all who interact with the SWP.
• Sending, receiving, relaying, monitoring, logging, recording (voice), reporting and interpreting emergency and non-emergency information from various information sources including, but not limited to: the State’s electronic crisis information management system (WebEOC), resource lists, checklists, GEMA/HS staff, the National Weather Service, and other agencies, organizations and sources.
• Providing professional, courteous assistance using clear and concise speech over the phone, radio and through all other means of communication, both verbal and written.
• Performing all administrative duties necessary for the operation of the SWP.
• Maintains accountability and physical security of assigned computers, communications devices, and credentials in the workplace, at home and while in transit.
• Ensures the readiness of all assigned computers and communications devices, required updates, logons, etc. Reports deficiencies in a timely manner.
• Adheres to all health safety and workplace safety protocols.
• Safeguards sensitive operational information and activities.

THIS OPENING IS FOR A FULL-TIME POSITION. TELECOMMUNICATIONS TECHS WORK 40 HOURS A WEEK ON A ROTATING 12 HOUR SCHEDULE THAT INCLUDES WEEKENDS AND HOLIDAYS.

THIS OPENING IS FOR THE NIGHT SHIFT (9:30 PM TO 10:00 AM). TELECOMMUNICAITONS SPECIALISTS WORK 40 HOURS A WEEK ON A ROTATING 12 HOUR SCHEDULE THAT INCLUDES WEEKENDS AND HOLIDAYS (e.g. Two days on, two days off, three days on, two days off, two days on, three days off).

POSITION SPECIFIC QUALIFICATIONS

Availability to work nights, weekends, holidays, and irregular schedules,

AND

Ability to telework, and agreeing to and following the GEMA/HS Standard Operating Procedures for teleworking,

AND

Ability and general knowledge to set up and teardown state issued computer home workstation and deploy to alternate work site,

AND

Availability to report for work on short notice,

AND

Ability to travel overnight as required.

AND

Ability to communicate effectively and must be able to multi-task,

AND

Ability to remain calm and communicate precisely and clearly in emergencies / stressful situations,

AND

Ability to periodically check and return calls using state issue cellphone within 3 hours.

AND

Ability to assess and comprehend constituent needs and public safety requirements, and to apply appropriate decision-making, procedures, and escalations as situations arise.

AND

Ability to physically and safely load, carry, deploy, and employ workstation equipment (approximately 20 pounds).

ADDITIONAL INFORMATION

The selected candidate will be required to pass a background investigation as a condition of employment. Items that may be examined in a background check include but are not limited to credit records, criminal records, education records, past employers, military records, state licensing/certification records, and driving records.

Please include in your profile a list of the computer applications and programs with which you have experience, and your level of proficiency in each program. Provide any other job-related information you wish to have considered in evaluating your qualifications for this position.

High school diploma or GED AND one (1) year of experience in customer service interacting with the public or Communication / Notification Center experience.

PREFERRED QUALIFICATIONS

• Completion of an associate’s degree or higher in any area of study from an accredited college or university.
• Georgia Peace Officer Standards and Training Council Certification as a Basic Communications Officer.
• Experience effectively using multiple technology applications to complete assignments.
• Proficiency in the use of Microsoft Office and Office 365 to include Word, Excel, and Outlook.
• Proficiency in operating radio and data communications equipment.

Minimum Qualifications

High school diploma/GED and six (6) months of experience in customer service or providing information to the public.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.

Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.