Night-Shift Emergency Call Triage Specialist

HEPACO, LLC; Norwell (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits after 30 days

401K with company matching

Growth opportunities

Generous PTO

Tuition reimbursement

Paid training

Job summary

Clean Harbors (Emergency Response and Training Solutions) seeks a Night Shift ERTS Call Intake Specialist in Norwell, MA. You will handle high-volume emergency and non-emergency calls, document details in ALERTS, and coordinate with Operations to ensure rapid response.

Responsibilities include maintaining logs, updating teams, and communicating clearly with clients and regulatory agencies while staying calm during crises and ensuring confidentiality.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Answer high-volume emergency and non-emergency calls professionally and promptly.
• Document incident details in the ALERTS system with all required fields.
• Escalate calls to the appropriate Operations Manager or internal team based on event type.
• Maintain real-time updates and communications on active calls until dispatch or project handoff.
• Relay clear information from callers including location, incident details, materials involved and injuries.

Skills

Communication skills

Interpersonal skills

Organizational skills

Customer service

Decision making

Teamwork

Independent work

Prioritization

Calm under pressure

Overtime availability

Education

High School Diploma or GED

Tools

MS Office

Alerts system

Job description

Clean Harbors (Emergency Response and Training Solutions) seeks a Night Shift ERTS Call Intake Specialist in Norwell, MA. You will handle high-volume emergency and non-emergency calls, document details in ALERTS, and coordinate with Operations to ensure rapid response.

Responsibilities include maintaining logs, updating teams, and communicating clearly with clients and regulatory agencies while staying calm during crises and ensuring confidentiality.